Professional Services Consultant - Modern Workplace

Job description

Summary Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Essential Duties and Responsibilities Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. Satisfies client technology services and solution requirements using best practices to: Design Plan Implement Validate and Test Document Provide Knowledge Transfer Troubleshoot Support Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. Works with RMO and PMO in scheduling and managing engagements. Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. Responsible for product evaluation, process improvement, and practice refinement activities on occasion. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility and trust by delivering what has been promised within established timeframes. Maintains focus on client satisfaction and expectation management. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent Combination accepted. Education Bachelor’s Degree in a related field. Experience / Technical Requirements 5+ years of experience delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support, with strong experience in the following areas: Microsoft 365 collaboration and productivity Microsoft Teams Exchange Online SharePoint Online OneDrive for Business Identity and Access Management Microsoft Entra ID Conditional Access, MFA, SSPR, and identity governance concepts Microsoft Entra Connect Sync / Microsoft Entra Cloud Sync Active Directory Domain Services, including upgrades, migrations, GPOs, and hybrid identity integration AD FS experience Endpoint Management and Security Microsoft Intune Microsoft Configuration Manager Windows device enrollment, compliance policies, configuration profiles, and application deployment Microsoft Defender capabilities, including Defender for Endpoint and Defender for Identity Microsoft Purview and Information Protection Microsoft Purview Information Protection Sensitivity labels, data classification, and data protection concepts Data lifecycle management, retention, and compliance related capabilities Messaging and migration Exchange migrations from on-premises Exchange to M365 Exchange 2010 or newer and hybrid Exchange environments Tenant-to-tenant, mailbox, collaboration, and identity related migration experience Core Infrastructure and Automation PowerShell scripting and automation Strong DNS and DHCP understanding Advanced Microsoft Excel skills for analysis, reporting, and data manipulation 2+ years of consulting experience focused on Microsoft solutions, including client-facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management. Additional experience in one or more of the following: Microsoft Azure IaaS and PaaS Azure landing zones, governance, migration, and security fundamentals Migration tools such as Quest On Demand Migration, Quest Migration Manager, and Bit Titan MigrationWiz Load balancer technologies Microsoft Copilot, Copilot Studio, and experience building or configuring agents Power Platform exposure, including Power Automate or Power Apps Proficient use of all Microsoft Office applications. Certifications One or more of the following: Microsoft 365 Certified: Administrator Expert Microsoft 365 Certified: Endpoint Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Information Security Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Copilot and Agent Administration Fundamentals Other Skills and Abilities Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution. Self-starter with excellent organizational, administrative and interpersonal skills. Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. Excellent problem solving, decision making, and analytical skills. Project management and reporting skills. Maintains excellent client relationships and high client satisfaction ratings. Ability to travel nationally to meet with clients. Participates proactively in own career development. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative). Salary Compensation Range: $100,000 to $122,000 plus bonus LogicalisUS Benefits Summary