Assured Data Protection L2 Support

Job description

Job Title: Assured Data Protection L2 Support Job Description We are looking for a Technical Support Advisor to join our team and begin building a career in IT infrastructure, virtualization, networking, and cloud technologies. This role is ideal for candidates who have strong foundational IT knowledge, are eager to learn, and can demonstrate their understanding through a technical assessment. You don’t need extensive hands-on experience — we are looking for solid IT fundamentals, problem-solving ability, and the right mindset to grow.What you’ll do: Provide first-line technical support for infrastructure issues Troubleshoot incidents using documentation and knowledge base articles Log, update, and manage tickets in ITSM systems Communicate clearly with users and provide regular updates Escalate issues when needed following support procedures Support documentation and knowledge sharing Follow structured IT processes (incident, request, escalation workflows) What we’re looking for Candidates should demonstrate understanding of core IT concepts, including: Virtualization & Infrastructure Virtual machines and hypervisor concepts Basic understanding of VMware ESXi and VMware vCenter Networking Fundamentals TCP/IP basics DNS and DHCP VLAN concepts and basic network segmentation Storage & Backup Concepts NAS storage fundamentals Backup types (full vs incremental) Data recovery and disaster recovery (DR) principles Basic understanding of replication and deduplication Cloud Awareness Cloud computing fundamentals Subscription-based models Awareness of platforms like Microsoft Azure (plus AWS / Google Cloud conceptually) Identity & Security Active Directory basics MFA concepts Firewalls and basic security awareness Safe handling of data and risk identification Requirements High School Diploma (required) Basic IT knowledge (networking, OS, virtualization concepts) CCNA modules or equivalent networking knowledge is a plus No strict requirement for prior job experience if knowledge can be demonstrated Location: CRI San Jose - Jacks Language Requirements: English (Required) Time Type: Full time