Customer Sales Support Representative

Job description

Sandvik Mining Customer Support Representative – Milton, Brisbane QLD, or Perth, WA About the opportunity A day in the life of a Customer Support Representative will see you be the heart of our customer service operations. You will be the face of Sandvik for our customer interactions handling incoming and outgoing calls and managing email correspondence to support your allocated customer base. You will build lasting relationships as the go-to person for parts orders and quotations, ensuring smooth daily operations for our customers. This role often requires you to investigate and resolve delivery and order-related issues, so strong problem-solving skills are essential. The satisfaction you get from resolving a customer’s delivery problem and keeping their operations on track will be a key part of your job. On the technical side, you’ll maintain data in our Customer Relationship Management (CRM) system and work with various e-commerce platforms to manage transactions between Sandvik and our customers. Given our global reach, you’ll interact with a diverse range of people from our supply chain network worldwide. Our Customer Support Team offers a flexible work environment with a hybrid home and office arrangement, allowing you to work from home 2 days a week. We provide a comprehensive ‘working from home’ kit, including a laptop, monitor, wireless keyboard and mouse, and an internet dongle, to ensure you’re set up for success Main Responsibilities: Provide customer service to an allocated customer base via inbound/outbound calls, email and build and maintain a strong professional rapport. Maintain records via Salesforce CRM. Provide quotations for the supply of parts and assist customer orders while, working within various E-commerce systems to handle transactions. Review, coordinate and follow up with our supply chain network on outstanding back orders. Maintain working knowledge of products and their functions for your respective customer groups. Investigate and resolve delivery and order related inaccuracies. Provide technical assistance to customers or refer customers with queries to relevant internal teams. Meet set KPI’s surrounding customer service and business requirements. About you To be successful you will need to have: You will also need to embody a strong work ethic characterized by honesty, professionalism, and integrity, qualities that reflect our commitment to our customers. The ideal candidate will thrive in a team environment, demonstrating flexibility, a willingness to embrace change, and exceptional communication skills. A collaborative spirit, the ability to work independently, and a positive, proactive approach are the cornerstones of this role. Of course, a superb phone manner and an enthusiastic 'can-do' attitude are fundamental. You must already have some experience with Microsoft Office tools such as Outlook, Excel, PowerPoint and Word. We use many computer systems and applications at our Customer Support Centre, so having some experience in basic Microsoft applications, and an aptitude for technology is essential. This is a permanent role that requires flexibility around start and finish times because we provide customer service to the differing time zones from New Zealand to Western Australia. Agencies need not apply. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical. What we offer Attractive Penalty rates, for weekends, on calls and overtime worked. Superannuation contributions, at the industry standard. Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program. Employee Referral program, earning up to $5,000 per successful referral Company-wide bonus scheme to reward your hard work and dedication. Company-funded paid parental leave, with superannuation contributions during the leave period. Extensive training opportunities, from internal programs to contributions towards external studies. Sandvik Wellness Program to support and enhance your health and wellbeing. Ongoing development, opportunities with extensive internal and external training opportunities. Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment. Who we are Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation. How to apply Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/ For further information about the role please reach out to Talent Acquisition Specialist – Amy Conroy at amy.conroy_c@sandvik.com Applications close: 20th July 2026, or before if ideal candidate selected.