Group E-Commerce Key Account Manager

Job description

JOB DESCRIPTION:About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Imazium Damansara location in the Abbott Nutrition division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Ensure® & Glucerna® – to help get the nutrients they need to live their healthiest life. As a Group E-com Key Account Manager, you will manage Abbott's brand performance on E-commerce platforms. This role is responsible for driving sales growth through strong planning, execution of campaigns, and close collaboration with E-commerce platform’s PIC. The KAM will own the full commercial cycle—from sales forecasting and campaign mechanics to operational execution, claims submission, and relationship management with stakeholders. What You’ll Do: 1) Account Management & Platform Liaison Serve as the main point of contact (PIC) between the brand and E-commerce platform Build and maintain strong relationships with category managers and account teams Align on joint business plans (JBP), growth targets, and platform initiatives. Negotiate for better visibility, campaign placements, and platform support. 2) Sales Planning & Forecasting Develop and manage monthly, quarterly, and annual sales plans Forecast demand based on campaigns, seasonality, and platform trends Track sales performance and implement corrective actions where needed. 3) Campaign Planning & Execution Plan and execute all major campaigns Work with Trade Marketing to plan campaign mechanics including vouchers, bundle deals, and GWP offers Coordinate with internal teams for execution and monitor campaign performance. 4) Commercial Operations Manage purchase orders including tracking and fulfillment coordination Ensure stock availability and proper inventory planning aligned with campaigns. Handle submission and tracking of claims including rebates and campaign support. Ensure accurate documentation and timely follow-up with and finance teams. 5) Performance Tracking Monitor KPIs such as GMV, conversion rate, and traffic Provide reporting and actionable insights Qualifications & Requirements Experience & Background Bachelor’s degree in Business, Marketing, E‑Commerce, or related field 2-4 years of experience in e‑commerce, marketplace management, or social commerce Hands‑on experience managing E-Commerce platform sales is highly preferred Experience in FMCG, nutrition, or regulated product categories is a strong advantage Skills & Capabilities Strong understanding of E-Commerce mechanics & operations Solid planning and execution skills with the ability to manage multiple campaigns simultaneously Data‑driven mindset with strong analytical and reporting capabilities Excellent stakeholder management and cross‑functional coordination skills Personal Attributes Highly organized, execution‑focused, and results‑driven Able to work in a fast‑paced, ambiguous, and performance‑oriented environment Strong communication skills, both written and verbal Proactive, resilient, and comfortable working with internal and external partners The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Product Management DIVISION:ANI International Nutrition LOCATION:Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)