Technical Service Specialist

Job description

JOB DESCRIPTION:Principal Responsibilities Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors Specific Duties Carry out instrument installation Carry out corrective and preventive maintenance in the field Carry out reagent application and related troubleshooting Carry out customer training for instruments operation, maintenance, and troubleshooting Provide telephone support to the customers Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes Core Competencies Adaptability Tries to understand changes Treats changes and new situations positively Adjusts behavior to deal with changes Initiative Responds quickly & being proactive Implements new ideas or potential solutions without prompting Takes action that goes beyond job requirements in order to achieve objectives Integrity Maintains, promotes social & ethical norms Adheres to codes of conduct & ethical principles Innovation Generates innovative solutions in work situations Draws multiple sources for ideas and inspiration Tries different & novel ways to deal with work problems Teamwork Shares important or relevant information with the team Listens to & fully involves others in team decisions & actions Establishes & maintains goods working relationship with others The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Field Services DIVISION:CRLB Core Lab LOCATION:Hong Kong > Hong Kong : 20/F, AIA Tower, 183 Electric Road ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable