Senior Manager, Identity Operations

Job description

The Senior Manager, Identity Operations is responsible for leading the day-to-day operations, support, and continuous improvement of enterprise identity and access management (IAM) services. This role ensures secure, reliable, and scalable delivery of identity services while driving standardization, operational excellence, and alignment with enterprise security and IT objectives. This position reports to the Director, Enterprise IT Service Operations, is part of Danaher Corporate IT, and is fully remote. In this role, you will have the opportunity to: Lead and manage L1/L2 identity operations, including incident management, service requests, and access management processes, owning end-to-end service delivery. Provide technical leadership and operational oversight across Active Directory, Microsoft Entra ID, SailPoint, and adjacent identity platforms. Act as an escalation point for complex identity-related incidents and partner with IT teams to resolve systemic issues. Define, implement, and own identity operations KPIs including SLA adherence, provisioning and deprovisioning cycle times, and access review completion rates. Drive automation and process standardization to reduce manual effort and operational risk within identity services. Ensure identity operations align with security, compliance, and audit requirements across the enterprise. Develop and coach team members, supporting performance management and operational capability growth. The essential requirements of the job include: Bachelor’s degree in information technology, Computer Science, or a related field. 7+ years of experience in identity and access management operations or related IT infrastructure roles. 4+ years of people leadership experience managing technical operations teams. Hands-on operational experience with Active Directory and Microsoft Entra ID in an enterprise environment. Experience supporting identity governance platforms such as SailPoint or Saviynt. Solid experience with ServiceNow. Experience defining and managing operational KPIs, SLAs, and continuous improvement initiatives. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel up to 10% of the time. It would be a plus if you also possess previous experience in: Experience supporting identity operations in a regulated or highly complex enterprise environment. Experience driving identity automation and self-service capabilities. ITIL or similar service management framework certification #LI-KS1 Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.