Sales & Operations Manager

Job description

Job Title: Sales & Operations Manager Job Description The Sales & Operations Manager is responsible for the overall commercial performance and operational excellence of the Prague Hub. The role combines leadership of the Transactional Sales business (including Supplies and Channel sales) with ownership of key operational processes, client governance, and stakeholder management. The position serves as the primary leadership contact for key stakeholders within the Prague Hub and works closely with the Global Operations Manager (GOM), Site Director, Channel Director, End User Sales Manager, and other internal and client stakeholders to drive business growth, operational performance, and customer satisfaction. Essential Functions – Duties and Responsibilities 1. Transactional Sales Leadership (Supplies & Channel) Lead and manage the Transactional Sales organization supporting the Supplies and Channel businesses. Drive achievement of revenue, margin, sell-out, quota, and performance targets. Develop and execute sales strategies aligned with business objectives and market opportunities. Ensure effective pipeline generation, opportunity management, forecasting accuracy, and account coverage. Monitor sales performance through established KPIs and implement corrective actions when necessary. Coach, mentor, and develop sales managers and sales teams to maximize productivity and business results. Partner closely with Channel leadership and key stakeholders to support business growth initiatives. Drive continuous improvement of sales processes and performance management practices. 2. Operations Management & Business Governance Own operational delivery and governance of the Prague Hub. Ensure achievement of operational KPIs, service levels, quality standards, and business continuity requirements. Manage business forecasting, reporting, workforce planning, and operational performance reviews. Oversee client invoicing processes and ensure accuracy, compliance, and timely execution. Monitor program financial performance and support achievement of profitability and margin objectives. Drive operational excellence initiatives, process optimization, and continuous improvement programs. Develop and implement performance recovery plans when business targets are not achieved. Ensure adherence to corporate policies, compliance requirements, and client contractual obligations. 3. Client Relationship Management Act as the primary operational point of contact for the Prague Hub. Maintain strong relationships with Stakeholders across multiple functions and business units. Partner with the End User Sales Manager on End User business governance and client-related initiatives. Lead operational reviews, governance meetings, and business performance discussions with the client. Proactively identify business risks and opportunities and develop mitigation or growth strategies. Ensure high levels of customer satisfaction through effective service delivery and stakeholder engagement. 4. Leadership & People Development Lead, motivate, coach, and develop managers and individual contributors. Establish clear objectives and performance expectations for all team members. Drive employee engagement, retention, succession planning, and talent development activities. Support recruitment, onboarding, and career development initiatives. Foster a culture of accountability, collaboration, innovation, and customer focus. 5. Stakeholder Management Serve as the primary leadership representative for the Prague Hub towards Stakeholders. Collaborate closely with: Global Operations Manager (GOM) Site Director Channel Director End User Sales Manager Sales Leadership Finance, Operations, HR, WFM, and Enablement teams Build trusted relationships with client and internal stakeholders at all organizational levels. Represent the Prague Hub during strategic planning, governance discussions, business reviews, and transformation initiatives. Key Performance Indicators Revenue achievement versus target Sell-out performance Quota attainment Forecast accuracy Pipeline generation and conversion Client satisfaction and stakeholder feedback Operational KPI achievement Quality and compliance scores Team engagement and retention Profitability and margin performance Business continuity and delivery performance Qualifications 5+ years of experience in B2B sales, account management, business operations, or related commercial roles. 3+ years of people leadership experience within sales, operations, customer success, or client services environments. Proven experience managing sales teams and operational delivery simultaneously. Strong understanding of Channel, Supplies, and Transactional Sales business models. Experience with forecasting, pipeline management, business planning, and performance management. Demonstrated ability to manage senior client relationships and executive stakeholders. Strong analytical, problem-solving, and decision-making skills. Experience working in a technology, IT, managed services, or BPO environment is highly preferred. Technical Skills CRM platforms and sales management tools Power BI and reporting solutions Microsoft Office Suite Forecasting and business planning tools Performance management and operational governance methodologies Languages English C1/C2 Czech C1/C2 is preferred Additional European languages are considered an advantage Please note that this is a fixed term contract role. Location: CZE Prague - Vyskocilova 1481/4 (9th floor) Language Requirements: Time Type: