Supervisor -VAD Data Management

Job description

JOB DESCRIPTION:Main Purpose of the Role: Responsible for supervising the operations of the contact center. Main Responsibilities:Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to the terms of the contracts. Mainly in the implementation of work allocation and rosters for the paraprofessional group. Typically without budget or hire/fire authority. Focuses on mentoring, coaching, and coordination. Responsible for customer service activities, including telephone and email. Qualification Education- High School Diploma / GED Experience / Background-Minimum 4 years The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Customer Service DIVISION:HF Heart Failure LOCATION:Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)