Insurance Services Associate

Job description

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.​ Summary As an Insurance Analyst – Retirement Services, the employee will serve as the first point of contact for policyholders, agents, third-party callers, and prospective customers within the Life and Retirement business. The role focuses on providing customer service support through inbound calls, researching inquiries using available systems and resources, documenting interactions accurately, resolving customer issues, completing after-call work, and escalating cases that fall outside the defined scope. The position requires strong communication skills, active listening, attention to detail, compliance awareness, and the ability to navigate multiple systems while meeting business performance standards. This role supports retirement and insurance-related services, so previous experience in insurance, banking, healthcare, claims, warranty, financial services, or voice-based customer service is highly valuable. The template notes inbound support, documentation, research, compliance training, system navigation, and performance accountability as core responsibilities. Role Responsibilities Handle inbound customer calls professionally while providing exceptional service. Assist policyholders, agents, third-party callers, internal partners, and prospective customers. Research customer inquiries using multiple internal systems and available resources. Resolve customer issues by identifying the most appropriate solution. Completely required after-call work accurately and within established timelines. Escalate complex cases outside the established scope of support. Navigate multiple systems simultaneously while maintaining productivity and accuracy. Document customer interactions following standard operating procedures. Maintain compliance with regulatory requirements and internal company policies. Participate in mandatory training, compliance certifications, and continuous learning activities. Meet or exceed quality, productivity, attendance and customer experience metrics Required: High School Diploma or equivalent (GED). Minimum 12 months of Call Center experience. English proficiency at C1 level or higher. Basic Microsoft Office knowledge. Strong verbal and written communication skills. Excellent active listening skills. Strong customer orientation. Ability to prioritize multiple tasks in a fast-paced environment. Strong organizational and time management skills. Experience supporting customers within: Insurance, Healthcare, Retirement Services or Financial Services Experience in voice customer support environments is highly valued. Technical Skills: Microsoft Office Suite Data Entry CRM/Customer Management Systems Knowledge Base Navigation Multiple System Navigation Documentation Management What we offer Health and Life Insurance Accenture days, 3 additional vacation days On site doctor Birthday leave Internet reimbursement About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.