EL Service Sales Support Specialist – LV Portfolio

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Sales Support Manager __ Your role and responsibilities You will play an important part in the Local Division EL Service's ongoing development in Italy, contributing to the growth of an integrated Low Voltage (LV) and Medium Voltage (MV) support team. You will provide technical and commercial support across the Low Voltage service portfolio, helping customers maintain the reliability and performance of their existing LCM breaker installations while identifying opportunities for modernization and upgrade projects. On a daily basis, you will support the development of service proposals and work closely with the Sales team throughout the customer lifecycle, from supporting installed legacy LCM breakers through our service offerings to assessing and recommending modernization solutions when appropriate. Acting as a trusted technical partner, you will help customers make informed decisions by identifying the most suitable solutions within the EL Service portfolio, while ensuring alignment with ABB's service standards, business objectives, and customer needs. The work model for the role is: #LI-Hybrid. In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: Support the preparation of technical and commercial Low Voltage (LV) service proposals in line with customer requirements, local business guidelines, and Sales priorities. Contribute to cost estimation and pricing activities to ensure competitive and sustainable offers. Provide technical support during customer meetings, presentations, and discussions related to LV service solutions. Share product and application knowledge with Sales teams, partners, and channel organizations through training and day-to-day support. Analyze installed base data and customer requirements to identify suitable service, modernization, and upgrade opportunities. Contribute to the definition of technical solutions, including applications that require a customized approach. Support the use and continuous improvement of tools, processes, and practices related to LV service activities. Collaborate with colleagues across regions to share experience, lessons learned, and best practices. Contribute to the achievement of sales and order objectives by supporting proposal activities and helping improve offer quality and responsiveness. Support profitable growth across the assigned LV service portfolio and markets. Qualifications for the role Experience in technical sales support, sales engineering, LV product portfolio, or similar technical and customer-facing roles. A background in preparing technical proposals, supporting commercial activities, cost estimation, or service solution development is considered an advantage. Experience with Low Voltage or electrical product portfolios is preferred. Good understanding of Low Voltage products and applications, including circuit breakers, switchgear, modernization solutions, and lifecycle management practices. Ability to develop technical and commercial proposals, analyze costs, and support solution selection based on customer requirements. Familiarity with quotation tools, configurators, ERP/CRM systems (such as SAP, Salesforce, or similar platforms) is considered an asset. Ability to understand customer needs and evaluate service and modernization opportunities. Interest in market trends, competitive offerings, and value-based solution positioning within the Low Voltage service environment. Experience working with pricing tools, quotation systems, or commercial support processes is welcomed. Compensation Package As part of our commitment to transparency, we want to share the compensation details for this position: Applicable CBA: Metalmeccanico Minimum annual salary: € 48.000,00 Variable Pay: AIP target 5% + Eligible for Company Productivity Bonus The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families. Welfare plan with a wide range of personalized services, Canteen provided. More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.