Senior OCM Consultant

Job description

Job Title: Senior OCM Consultant Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Title: Senior Organizational Change Management Consultant (Contract) Location: Remote in USA-Contract 4-6 months Senior OCM ConsultantAs a Senior Organizational Change Management (OCM) Consultant, you will play a critical role in driving the people side of change for complex technology implementations and business transformation initiatives. Working in partnership with the OCM Lead, client project teams, and key stakeholders, you will help design and execute strategies that promote organizational readiness, accelerate user adoption, and deliver sustainable business outcomes. In this role, you will lead and execute core change management activities across the project lifecycle, including stakeholder engagement, change impact assessments, communications, training, readiness planning, and adoption measurement. You will develop actionable change management plans that equip leaders and employees to successfully navigate change while ensuring alignment with project goals and business objectives. The ideal candidate combines strong consulting skills, strategic thinking, and hands-on execution capabilities. You will build trusted relationships across all levels of the organization, influence stakeholders, identify and mitigate change risks, and translate complex business and technical concepts into practical, user-focused solutions. Your ability to collaborate effectively, drive engagement, and deliver measurable adoption outcomes will be essential to the success of large-scale transformation programs. Here's what you'll be doing: Support the OCM Lead in the execution of change management strategies across technology implementations and transformation initiatives. Lead assigned OCM workstreams and deliverables while collaborating with project teams to ensure alignment with project milestones and release schedules. Conduct stakeholder analyses, change impact assessments, and organizational readiness activities. Develop and execute communication, training, and engagement plans to support adoption of new systems, processes, and ways of working. Partner with business and technical teams to identify change risks, resistance points, and adoption challenges; recommend mitigation strategies. Facilitate workshops, focus groups, stakeholder meetings, and feedback sessions to inform and support change initiatives. Create executive-ready presentations, project updates, communications, and training materials. Assist in developing change networks, champion programs, and leadership engagement activities. Support the collection and analysis of adoption metrics, user feedback, and readiness data to inform change interventions. Collaborate with cross-functional teams to ensure a consistent and positive end-user experience throughout the transformation journey. Contribute to the continuous improvement of OCM methodologies, tools, and templates. Provide coaching and guidance to junior team members when appropriate. Here's what we're seeking:5–8+ years of Organizational Change Management experience, preferably supporting technology implementations and digital transformations. Experience contributing to OCM programs for enterprise technology deployments (e.g., ServiceNow, CRM, ITSM, HRIS, ERP, AI, or digital workplace solutions). Strong background in change management, stakeholder engagement, communications, training, and user adoption activities. Ability to translate technical and process changes into business impacts and user-focused messaging. Strong facilitation, presentation, stakeholder management, and consulting skills. Experience working within matrixed project environments and partnering with cross-functional teams. Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously. Comfortable working in fast-paced environments with evolving priorities and ambiguity. Bachelor's degree required (Business, Communications, Organizational Development, or related field preferred). Prosci or CCMP certification preferred. Nice to have: project/program management experience or certifications (PMP, Scrum, Agile, etc.). This is a Short-Term Role. CNX is looking for Short-Term contractors. The base salary range for this position is $140,000-$175,000 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is: 07/13/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a p