Customer Services and Operations executive

Job description

Working at Freudenberg: We will wow your world! Responsibilities: Receive, validate, and process customer sales orders in SAP. Coordinate same-day shipment requests and ensure timely order fulfillment. Monitor product availability and coordinate distribution and logistics priorities. Manage proforma invoices, triangular shipments, and subcontractor-related customer orders. Verify customer credit limits. Coordinate with Accounts Receivable regarding credit limits and open orders. Monitor order portfolio, shipment arrivals, and delivery schedules. Reconfirm delivery dates and maintain proactive customer communication. Issue and manage credit/debit notes and customer documentation. Provide required compliance and product-related documents to customers. Qualifications: Bachelor’s degree /equal qualification related field. Experience in Customer Service & Order Management. Proficiency in English communication is essential Hands on experiences in SAP HANA is an added advantage. ‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Apparel Lanka (Pvt) Ltd.