Field Service Engineer

Job description

Job Description SummaryThe Field Service Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. Job DescriptionActivities & ResponsibilitiesInstall and configure a range of medical equipment, proficient in several modalities. Perform complex corrective maintenance and installations. Conduct root cause analysis with a 360° approach, considering internal and external factors. Apply basic application knowledge to support clinical workflows. Utilize strong knowledge of power, grounding, and digital systems. Actively promote and use remote diagnostic tools; contribute to the ROLE team. Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking). Participate in local Level 2 escalation team, supporting Technical Lead Engineers. Leverage customer knowledge to assist with contract and on-demand revenue growth. Lead communications with customers and act as escalation point for concerns, including installations. Contribute to EHS policy improvements. Own customer issues from dispatch to resolution, engaging team members as needed. Lead, instruct, and coach less experienced Field Engineers. May lead basic projects. Technical Knowledge & Hard SkillsMinimum (3+) years of experience as a Field Service Engineer. Expert in one modality and proficient in at least one other. Advanced troubleshooting and system integration skills. EHS champion with safety-first mindset. Knowledge of Lean & Continuous Improvement principles. In-depth knowledge of all processes and tools related to the role. Trained and updated in all mandatory trainings. Strong written and verbal communication skills. Basic business acumen and understanding of key financial drivers. First-level project management skills. English: Read, understand, and hold conversations. Behavior & Soft SkillsEmbrace company cultural behaviors. Technical curiosity to learn and solve problems. Strong collaboration and one-team mindset. Ability to manage difficult conversations effectively. Sense of priority and urgency. Rigor, organization, and efficient time management. Listening skills and composure. Ability to embrace change and help others adapt. Coaching and mentoring mindset. Why GE Healthcare? Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Flexible working options Competitive salary + bonus + company car / car allowance 5 weeks leave (ask about "take 5") Generous leave & family policies Long term career opportunities (locally and globally) Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits! Vaccinations Access to healthcare sites requires compliance with applicable Vaccine Preventable Disease (VPD) requirements under state/territory health directives. You will be required to provide evidence of vaccination or immunity prior to site access, and on an ongoing basis as requirements evolve. Reasonable adjustments may be considered where a legitimate medical exemption applies. Additional InformationRelocation Assistance Provided: No