Customer Service Team Lead (Order Fulfillment) - French speaker

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges. Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment. About the Role We're looking for a Team Lead to join our French-speaking Order Fulfillment team in Budapest. You'll be responsible for leading, coaching and developing a team that supports our customers throughout the order lifecycle, ensuring customer orders are processed accurately, efficiently and delivered on time. This role is ideal for an emerging leader ready to take the next step in their leadership journey, as well as experienced Team Leads who enjoy coaching, mentoring and developing people. You'll balance day-to-day people leadership with operational coordination, empowering your team to deliver an outstanding customer experience while driving operational excellence. Working closely with Sales, Customer Service, Supply Chain, Logistics, Finance and other cross-functional stakeholders, you'll help remove operational roadblocks, resolve escalated order-related issues and continuously improve the team's performance and customer satisfaction. If you're passionate about developing people, driving operational excellence and creating exceptional customer experiences in a fast-paced international environment, we'd love to hear from you. Why Join Our Budapest Team? You'll be joining a collaborative international team that plays a critical role in supporting our customers throughout the order fulfillment process. As Team Lead, you'll have the opportunity to shape team performance, coach colleagues and contribute to operational improvements while working alongside experienced professionals across multiple business functions. Thermo Fisher Scientific offers excellent opportunities for career growth, leadership development and internal mobility within a truly global organization where continuous learning and innovation are encouraged. What You'll Do Lead, motivate and develop a French-speaking Order Fulfillment team, fostering a collaborative and high-performing culture Coach team members through regular feedback, performance conversations and development planning Monitor daily team workload and ensure customer orders are processed accurately and within agreed service levels Support the team in resolving operational challenges and act as the first point of escalation for complex order management issues Collaborate with Sales, Customer Service, Supply Chain, Logistics, Finance and other internal stakeholders to ensure seamless order execution Monitor team performance using operational metrics and identify opportunities to improve efficiency, quality and customer satisfaction Ensure compliance with company policies, quality standards and operational procedures Support onboarding, training and knowledge sharing within the team Encourage continuous improvement by identifying process enhancements and sharing best practices Create an engaging team environment that promotes accountability, collaboration and customer focus What We're Looking For Fluent French and English language skills, both written and spoken Ideally, a minimum of 2 years of leadership experience gained through direct people management or informal leadership responsibilities such as team leadership, mentoring, coaching, SME responsibilities or leading operational initiatives Previous experience within Order Fulfillment, Order Management, Customer Operations, Customer Service Administration, Sales Support or a Shared Services environment Experience coaching, developing and motivating team members to achieve individual and team goals Strong stakeholder management and communication skills, with the ability to build effective relationships across multiple business functions Experience working with ERP systems (SAP, Oracle or similar) and CRM platforms Good analytical skills with the ability to interpret operational metrics and drive performance improvements Excellent organizational, prioritization and problem-solving skills Ability to balance operational priorities while fostering a positive, collaborative team culture Proactive, solution-oriented mindset with a strong focus on continuous improvement Bachelor's degree is preferred; however, relevant leadership and operational experience will also be considered Nice to Have Experience supporting international Order Fulfillment or Customer Operations teams Knowledge of order lifecycle management, logistics or supply chain processes Salesforce or other CRM experience Exposure to Lean, Continuous Improvement or Operational Excellence methodologies Experience supporting system implementations, transitions or knowledge transfer projects What Makes Someone Successful? Successful Team Leads on this team typically demonstrate: A genuine passion for coaching, mentoring and developing people Strong organizational and prioritization skills The ability to build trusted relationships across multiple business functions A customer-focused and service-oriented mindset High levels of ownership and accountability Attention to detail and commitment to operational quality A collaborative approach to problem-solving Curiosity, adaptability and a continuous improvement mindset Professionalism, resilience and sound judgement What We Offer Competitive compensation package including annual performance bonus Hybrid working model with 2 days of home office per week Flexible working arrangements Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution Flexible Cafeteria package including SZÉP Card contribution and additional benefit options Complimentary language courses Extensive learning and leadership development opportunities Career progression opportunities within a global organization Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections A collaborative, inclusive and supportive workplace culture Ready to Make an Impact? If you're looking for an opportunity to combine people leadership with operational coordination while helping shape a growing international team, we'd love to hear from you.