HR Shared Services Associate

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Summary Position: Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions. Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat and phone. Works directly with managers, candidates, and other HR staff; Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms; Works directly with customers to resolve recurring or standard problems. Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary; Responds to client inquiries relative to the Staffing function including Completion of forms and documentation, prepares error-free written communication including e-mails and letters, Follow0up with candidates relative to interview scheduling and documentation, and Escalation of appropriate actions to other parties. Position required to follow up with customers to ensure completion of task within specified performance parameters. Generates daily and weekly incident reporting; Reviews incident history to determine recurring faults. Provides feedback regarding accuracy of knowledge articles and other customer contact tools. Translates/creates documents, as necessary. BASIC QUALIFICATIONS: Bachelor's Degree (Psychology, Human Resource Management) 1-2 years of related experience Excellent Business Writing and Verbal Communication Skills Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook Attention to Detail and Organization Proficient in English Language and Grammar Customer Experience PREFERRED QUALIFICATIONS: Prior work experience in the HR field (i.e. HR back-office, shared services, HRIS, HR Generalist roles) Prior Experience in Customer Support or Incident Management Workday/ServiceNow experience Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”