Senior Site Reliability Engineer (SRE)

Job description

Job Title: Senior Site Reliability Engineer (SRE) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Title: Senior Site Reliability Engineer (SRE) Location: Bellevue, WA - Hybrid (3-4 days onsite per week) As a Senior Site Reliability Engineer, you will help build, scale, and operate the resilient platforms that power critical digital experiences across web, mobile, API, AI/ML, and customer-facing environments. This role is ideal for an engineer who thrives at the intersection of software, cloud infrastructure, automation, and operations, and who is passionate about improving reliability, observability, scalability, and developer experience. You will collaborate closely with software engineering, platform, architecture, product, and security teams to strengthen platform performance and availability, reduce operational toil, and advance intelligent, automated operations across mission-critical services. Responsibilities Design, implement, and support highly available, scalable, and resilient platform services. Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Identify and address reliability risks and performance bottlenecks across distributed systems. Lead root cause analysis for critical incidents and drive sustainable corrective actions. Participate in production support and on-call rotations for business-critical applications. Build and enhance observability solutions using tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and OpenTelemetry. Create actionable dashboards, alerts, metrics, and reporting that improve operational visibility. Drive continuous improvement in Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR). Support and evolve shared platform capabilities used across multiple engineering teams. Develop self-service platform features, reusable services, and automation frameworks that improve developer productivity. Partner with architecture and engineering teams to define future-state platform strategies. Design and manage cloud-native infrastructure across AWS and Azure environments. Implement Infrastructure as Code using Terraform, CloudFormation, Helm, and Kubernetes manifests. Automate provisioning, deployment, configuration management, and recovery processes. Design and optimize CI/CD pipelines to enable secure, reliable, and efficient software delivery. Improve deployment speed and quality through automation, release validation, and deployment controls. Support GitOps operating models and deployment automation practices. Lead operational readiness reviews, disaster recovery exercises, and resiliency initiatives. Establish runbooks, playbooks, and automated remediation solutions. Drive chaos engineering and resiliency testing efforts. Ensure alignment with enterprise operational standards and security requirements. Leverage AI-assisted operations, observability, and incident intelligence capabilities to proactively identify and mitigate risk. Advance intelligent platform capabilities that enhance engineering efficiency and operational excellence. Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Cloud Operations. Experience supporting large-scale distributed applications in production environments. Experience operating customer-facing digital platforms with high availability expectations. Strong Linux administration and troubleshooting skills. Expertise with Kubernetes and containerized environments. Experience with AWS and/or Azure cloud platforms. Strong scripting and automation skills in Python and Bash; Go is preferred. Strong experience with Terraform, Git, CI/CD pipelines, Docker, and Kubernetes. Experience working with APIs, microservices, and distributed architectures. Hands-on experience with observability and monitoring tools such as Splunk, Grafana, Prometheus, OpenTelemetry, New Relic, and cloud-native monitoring platforms. Demonstrated strength in incident management, escalation leadership, root cause analysis, and problem management. Experience with capacity planning, performance engineering, disaster recovery, and resiliency testing. Preferred: experience supporting mobile applications (iOS and Android) and digital customer platforms. Preferred: experience with API gateways, CDN technologies, and edge architectures. Preferred: knowledge of AI/ML platform operations. Preferred: familiarity with cybersecurity best practices and DevSecOps. Preferred: AWS Certified DevOps Engineer, Solutions Architect, Kubernetes, or related certifications. Preferred: experience working within Agile and Product operating models. The base salary range for this position is $92,250 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. #Concentrix #LI-Hybrid #LI-Onsite #BellevueWA Location: USA Bellevue 13555 SE 36th Street