Regional Director, Rare Cardiac West

Job description

Position Summary The Regional Director, Rare Cardiac is the direct manager and strategic field leader for a regional team of Access Care Managers supporting Pfizer’s Rare Cardiac portfolio. ACMs report directly to this role and operate under its strategic direction, day-to-day guidance, compliance oversight, and performance management. The Regional Director leads a team of field-based access leaders who integrate patient journey ownership, reimbursement subject matter expertise, payer-policy navigation, HCP office education, and account-level access strategy to remove barriers and improve appropriate patient access. The Regional Director is accountable for the full patient access experience delivered by the team — from patient enrollment and needs assessment through therapy initiation, continuation, case resolution, and HCP office engagement. This leader sets the strategic vision and operational standards for the ACM team in alignment with the Pfizer Specialty Care Patient Solutions Access and Reimbursement plan, brand priorities, and compliance requirements. The Regional Director ensures ACMs operate in close coordination with Field Sales, Key Account Directors, hub partners, Patient Solutions, Market Access, Brand, Legal/Compliance, and other cross-functional stakeholders — bringing field credibility, coaching expertise, reimbursement depth, and a patient-first mindset to every element of the role. Key Responsibilities Direct Management of Access Case Managers Serve as the direct supervisor for all regional ACMs — ACMs report directly to this role and operate under its day-to-day direction, compliance oversight, and strategic guidance Direct and oversee ACM execution as field-based access leaders, including patient needs assessments, reimbursement navigation, HCP office education, payer-policy clarification, account workflow optimization, and hub enrollment support Set and enforce performance expectations aligned to national KPIs, including enrollment completion, timely therapy initiation, continuation of therapy, case resolution timelines, access barrier removal, compliant outreach activity, and account-level impact Conduct regular field rides, call coaching, performance reviews, and individual development conversations Lead hiring, onboarding, and performance management for the regional ACM team in partnership with HR and the National Lead Ensure all ACM activity is conducted consistently with Pfizer's mission, compliance standards, and approved role scope Manage regional budget, including headcount planning, travel spend, and program resources in alignment with national guidelines Patient Access & Enrollment Coach and hold ACMs accountable for end-to-end patient journey leadership, including proactive needs assessment, barrier identification, timely escalation, continuity across enrollment, therapy initiation, and continuation, and appropriate coordination with HCP offices, caregivers, sites of care, and support programs Monitor and address friction points in the patient access journey, including prior authorization delays, step edits, coding or documentation gaps, affordability concerns, coverage gaps, specialty pharmacy fulfillment issues, and enrollment abandonment Serve as an escalation resource for complex patient access cases within the region, ensuring barriers are addressed through approved pathways and appropriate cross-functional coordination Champion the approved consent enrollment model and support continuous improvement in enrollment efficiency Ensure ACMs consistently apply a patient-first, non-clinical support model that improves the patient and provider experience while remaining within approved role scope Reimbursement Expertise, Payer Policy & Access Resolution Build and sustain team-level reimbursement expertise across regional payer landscape, coverage pathways, prior authorization, step edits, appeals, coding, claims processes, medical and pharmacy benefits, and payer-specific access requirements Identify payer policy trends, coverage gaps, formulary changes, documentation requirements, and reimbursement challenges impacting patient access; communicate insights proactively to internal stakeholders Provide oversight and escalation support for appropriate payer-related access resolution activities, ensuring ACMs operate within approved role scope while helping clarify coverage policies and coordinate efficient reimbursement navigation Partner with market access, trade, and HEOR teams to align field execution with national account strategies Translate complex payer and reimbursement policy into clear, compliant coaching guidance for ACMs and actionable education for HCP office staff Provider Education, Account Strategy & System Optimization Establish standards for compliant HCP and office staff education, ensuring ACMs deliver accurate, approved, and actionable guidance on reimbursement processes, coverage pathways, Hub services, enrollment workflows, financial assistance resources, and patient access resources Lead regional account-level access strategy by guiding ACMs in identifying systemic workflow barriers within provider offices, developing scalable solutions, and improving access efficiency across high-priority accounts, large group practices, IDNs, and academic medical centers Serve as a strategic reimbursement and access subject matter expert for complex accounts, high-volume Rare Cardiac practices, and cross-functional partners seeking field-informed access insights Coach ACMs to participate appropriately in account planning and contribute to coordinated, patient-centric approaches that address practice-level access barriers and reduce delays in therapy initiation Cross-Functional Coordination Serve as the regional access leadership point of coordination across Brand, National Access & Reimbursement leadership, Field Sales, Key Account Directors, Patient Solutions, Hub partners, Legal/Compliance, Market Access, and other cross-functional stakeholders to ensure ACM execution is aligned, compliant, and patient-centered Maintain strong relationships with Brand, Regional Business Directors, Key Account Directors, Patient Solutions, Market Access, and other cross-functional partners to support coordinated access strategy and clear ways of working Partner with brand, market access, patient solutions, hub operations, and field leadership to identify systemic barriers, align resources, and surface field insights that inform strategy and execution Coordinate with compliance and legal as needed to ensure all ACM activities are conducted within approved guidelines Lead a Patients First strategy with leadership and cross-functional partners to create a well-coordinated access model that supports timely, seamless, and compliant patient and provider experiences Champion Ways of Working within the organization Reporting, Insights & Strategic Influence Track, interpret, and report regional performance metrics on a regular cadence to the National Lead, connecting activity measures to patient access outcomes, account impact, and operational priorities Aggregate regional ACM insights on payer trends, reimbursement challenges, HCP workflow barriers, account dynamics, and access delays; translate those insights into actionable recommendations for National Access & Reimbursement leadership and cross-functional partners Ensure accurate and timely documentation of patient interactions and case activity within approved platforms Use field data, team observations, and market access intelligence to guide coaching priorities, account engagement strategy, escalation pathways, and continuous improvement opportunities Qualifications Required Bachelor's degree required; advanced degree (MBA, MPH, PharmD) preferred Minimum 10 years of experience in pharmaceutical field operations, patient services, reimbursement, or access/hub management Minimum 3–5+ years of people management experience leading, coaching, or d