Scrum Master III

Job description

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary The Scrum Master will join the Commercial Data and AI team to enable Agile delivery across data, analytics, and AI initiatives. This role will facilitate Scrum ceremonies, remove impediments, strengthen team ways of working, and support transparent communication across product, technology, business, leadership, and vendor stakeholders to deliver high-quality outcomes. Key Responsibilities Serve as Scrum Master and servant leader for Agile teams within Commercial Data and AI, facilitating sprint planning, daily stand-ups, reviews, retrospectives, and cross-functional ceremonies. Manage Agile delivery activities in Jira, including boards, workflows, dashboards, filters, reporting, permissions, and governance standards. Partner with Product Managers, Technical Managers, and stakeholders to support backlog readiness, prioritization, sprint planning, dependency tracking, and delivery decision-making. Identify, escalate, and help resolve impediments, risks, issues, and cross-team dependencies that may impact delivery timelines, scope, quality, or team productivity. Track and report delivery metrics, including velocity, capacity, throughput, cycle time, burndown, delivery predictability, automation impact, AI adoption, and operational efficiency. Prepare teams for leadership reviews by developing automated status reports, dashboards, and executive-ready updates that communicate progress, value delivered, risks, dependencies, and decisions needed. Translate delivery data into actionable insights and leadership narratives that highlight team accomplishments, business value, process improvements, AI-enabled ways of working, and opportunities to improve execution. Facilitate clear, structured communication across Agile teams, product owners, leadership stakeholders, external partners, and vendors to ensure alignment on priorities, expectations, and outcomes. Coach and mentor teams on Agile principles, Scrum practices, Jira usage, continuous improvement, accountability, and effective collaboration. Use Confluence and related platforms to document processes, maintain project artifacts, support knowledge sharing, and enable consistent ways of working across teams. Support the use and maintenance of project and product management skills files, including skills.md, to enable Claude integration, reusable automation patterns, standardized Agile workflows, leadership reporting, backlog management, and day-to-day delivery support. Operate with appropriate independence in a fast-paced, matrixed environment, proactively surfacing issues, facilitating resolution, and supporting delivery across multiple service and application teams. Skills & Competencies Strong knowledge of Agile delivery frameworks and practices, including Scrum, Kanban, SAFe, or equivalent Agile/Product-based models. Advanced Jira experience, including project configuration, boards, workflows, dashboards, filters, permissions, reporting, and Agile governance. Working knowledge of Confluence for process documentation, knowledge management, Agile workflow support, and collaboration. Strong leadership communication skills, with the ability to synthesize complex delivery information into clear, concise updates for senior stakeholders. Strong analytical skills with the ability to collect, organize, analyze, and present delivery data with accuracy, attention to detail, and business relevance. Hands-on experience managing timelines, budgets, issues, risks, dependencies, action items, and delivery metrics in a fast-paced environment. Experience supporting backlog refinement, story splitting, estimation, velocity tracking, retrospectives, capacity planning, risk management, and dependency management. Excellent facilitation, coaching, negotiation, problem-solving, conflict resolution, and stakeholder management skills. Ability to collaborate effectively with Product Managers, Technical Managers, Agile teams, vendors, and business stakeholders in global, matrixed, and distributed environments. Demonstrated focus on improving processes, structures, knowledge management, automation, and team ways of working to increase delivery effectiveness. Familiarity with AI-enabled ways of working, automation opportunities, Claude integration, and project/product management skills files such as skills.md is preferred. Qualifications & Experience Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or a related field; MBA or equivalent advanced degree is preferred. 5+ years of proven experience as a Scrum Master, Agile Project Manager, or Agile delivery lead, with demonstrated experience supporting technology, application, service, DevOps, data, analytics, or AI teams; 7+ years is preferred. Experience working in Agile/Product-based technology delivery environments, including exposure to product development, backlog management, roadmap execution, platform delivery, and cross-functional release planning. Experience managing or supporting delivery budgets, timelines, issues, risks, dependencies, status reporting, stakeholder communication, and leadership updates across multiple workstreams. Experience supporting Agile and product-oriented teams that collaborate effectively across the US, India, and other global BMS sites. Prior experience supporting Commercial Data, Analytics, AI, Data Engineering, IT, data platforms, Life Sciences, Research and Development, or related technology delivery domains is preferred. Hands-on experience using Jira and Confluence to manage Agile delivery, project governance, reporting, workflow documentation, backlog visibility, and team collaboration. Experience preparing automated reports, dashboards, and metrics that communicate progress, value creation, AI adoption, efficiency improvements, risks, dependencies, and decisions needed for leadership audiences. Demonstrated ability to manage multiple priorities with minimal oversight, sound judgment, personal integrity, professional maturity, and strong attention to detail. Demonstrated ability to strengthen delivery practices, support team capability building, improve operating models, and contribute to successful delivery of complex initiatives. Preferred certifications include Certified Scrum Master (CSM), SAFe certification, Jira Administration certification or relevant Jira experience, PMP, PRINCE2, or equivalent Agile/project delivery credentials. If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclus