Manager Business Operations

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: Job Summary: Microchip is seeking a highly motivated Automotive Customer Interface & Process Manager to serve as a key liaison between the company and its automotive customers. This role ensures that both standard and customer-specific automotive requirements are fully supported while driving continuous improvement of business processes, including the integration of AI where applicable. The position combines technical understanding, customer engagement, and process excellence. Key Responsibilities: Act as an interface between Microchip and automotive customers for process-related topics. Support and ensure compliance with international automotive standards and customer-specific requirements (e.g., IATF 16949, VDA standards). Manage and guide customers through core automotive processes, including: PPAP (Production Part Approval Process) documentation and submissions Change management procedures Supply chain escalation handling Develop, optimize, and standardize internal business processes, leveraging digitalization and AI-based solutions where beneficial. Communicate complex process requirements clearly to international customers and internal stakeholders. Coordinate cross-functional teams (quality, supply chain, engineering, sales, marketing) to ensure alignment with customer expectations. Support and contribute to customer-facing initiatives such as marketing campaigns, technical workshops, and process training sessions. Monitor customer feedback and drive continuous improvement actions. Ensure timely resolution of customer issues and escalation management. Requirements/Qualifications: Qualifications: Bachelor’s or Master’s degree in Engineering, Business, or a related field. More than 5 years work experience in the semiconductor and/or automotive industry. Strong knowledge of automotive quality standards and methodologies (PPAP, APQP, change management, etc.). Experience in customer-facing roles, preferably with automotive OEMs or Tier 1 suppliers. Familiarity with process improvement methodologies and digital tools; exposure to AI-driven process optimization is a plus. Excellent communication and stakeholder management skills. Fluent in English and German business language Competencies: Customer-oriented mindset with strong problem-solving skills Ability to translate technical and process topics into clear communication Cross-functional collaboration and influence Process and data thinking and continuous improvement focus Self-driven, self-motivated Travel Time: 0% - 25% To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.