Business Process Manager

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionAre you ready to help shape the future of healthcare operations? At Roche, we are committed to transforming patients’ lives. Within Operations Near Patient Care, a key part of Global Diagnostic Operations, we are building the digital and operational backbone for reliable, scalable and compliant manufacturing across our product portfolio. As a Business Process Manager for ERP/SAP and logistics systems, you will play a key role at the interface Digital Operations, production units, and IT. You will help stabilize and continuously improve business-critical processes and systems, while also contributing to major transformation programs such as DOT / CGM 2.0. This role is for someone who understands business processes, manufacturing realities and ERP/SAP system logic — and who can translate between business needs, system capabilities and practical implementation. Your new team: You will join the Digital Operations team within Operations Near Patient Care. We work cross-functionally across manufacturing, supply, quality, IT, process experts and global transformation teams. Our mission is to enable digital excellence across systems, data and platforms so that operations can scale reliably, efficiently and compliantly. You can expect a dynamic environment with high business relevance, close collaboration across functions and sites, and the opportunity to shape how future manufacturing processes are supported by ERP/SAP and connected digital systems. The Opportunity: You analyze, coordinate and resolve complex functional issues, service requests and process disruptions across business and logistics systems in close collaboration with Operations, IT and support teams. You act as a senior subject matter expert for SAP ECC 6.0 and related logistics and manufacturing processes, with a strong focus on material management, production planning, PP-PI, production execution, master data and interfaces to connected manufacturing systems. You contribute to Project DOT / CGM 2.0 by supporting the description, analysis and implementation of ERP/SAP-related business processes and system requirements across core logistics, material master and production execution processes. You perform and coordinate process and gap analyses between current and future-state process and system setups, including the comparison of CGM 1.0 and CGM 2.0 / DOT requirements. You serve as a key business-facing interface to Global IT, local SAP support teams and the global ASPIRE program, ensuring that requests, dependencies, decisions and risks are transparent, tracked and escalated where needed. You support the cross-site ERP/SAP deployment strategy for Mannheim and Indianapolis, including feasibility assessments, legacy-system dependencies, ASPIRE alignment and implementation sequencing. You help develop, maintain and execute SAP-related implementation roadmaps, including process design, requirements translation, data migration needs, custom development requirements, interface testing, user acceptance testing and regression testing. You lead or contribute to local and global project teams or sub-streams with your process and system expertise, ensuring that solutions are practical, compliant and aligned with business priorities. You conduct structured root-cause analyses for recurring or production-critical issues and translate learnings into preventive actions, standards and continuous improvements. You review complex business requirements for compatibility with existing methods, specifications and system standards, and translate them into implementable process and system solutions. You develop and maintain training materials, user documentation and knowledge transfer content for key users and end users. You maintain and improve support-related tools, reports and documentation, and contribute to the adoption of new technologies for business process modelling and process improvement. Who You Are: Bachelor degree in Business Informatics, Business Administration, Industrial Engineering, Supply Chain / Operations, Computer Science, Engineering or a comparable field. 7 years professional experience or 5 years with a Master’s degree, including practical experience in projects or project management. Preferred Qualifications: You have strong conceptual and practical knowledge of business process management, ideally in a manufacturing, logistics, supply chain or operations environment. You have solid process expertise in SAP ECC 6.0, especially in SAP MM, PP, PP-PI, production execution, master data and related business/logistics processes. You understand how ERP/SAP processes interact with manufacturing execution systems, interfaces, scanning systems, output management, IDocs or other connected production systems. You are able to analyze complex system and process issues in a structured way and develop robust, pragmatic and sustainable solutions. You can translate business requirements into system/process requirements — and explain complex technical topics in clear, business-oriented language. You are experienced in requirements gathering, functional testing, user acceptance testing, regression testing, training and documentation. You are confident working across functions and sites, including Operations, IT, Global IT, process experts, project teams and business decision makers. Experience with S/4HANA, ASPIRE or large ERP transformation programs is a strong plus. Experience with production, quality, logistics, supply chain or master data processes is highly beneficial. Knowledge of ticket-based support models such as ServiceNow is a plus. Business fluency in English and can engage effectively with local teams and international stakeholders. Additional Information: Location: This position is based in Indianapolis, Indiana or Mannheim, Germany Relocation: Relocation benefits are not available for this posting The expected salary range for this position based on the primary location of Indianapolis is $100,600 - $186,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Indianapolis. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, d