Customer Experience Account Specialist

Job description

As Customer Experience Account Specialist, you will serve as a senior individual contributor responsible for managing customer experience health, account-level coordination, service visibility, and issue resolution across Oracle Cloud Infrastructure data center customers. This role ensures customers have clear visibility into readiness, delivery progress, operational support, escalations, and ongoing service commitments. You will partner closely with Customer Experience leadership, Customer Success, Sales, Site Deployment, Data Center Operations, Engineering, Network, Security, Finance, Legal, Procurement, and customer stakeholders. You will maintain account-level operating discipline, coordinate customer-facing updates, identify risks early, and help ensure the customer experience remains consistent, transparent, and trusted across complex data center workflows.