Customer Experience Project Manager

Job description

As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity. This role sits at the intersection of customer commitments, site readiness, deployment execution, infrastructure operations, and cross-functional issue resolution. You will partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders. You will ensure customer requirements are translated into clear project plans, risks are tracked through closure, and customer-facing milestones are communicated with discipline, accuracy, and accountability.