Associate Field Engineering Specialist - Detroit, MI

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity Roche Support Network is dedicated to providing exceptional support to customers. As an Associate Field Engineering Specialist you will: Showcase your expertise in technical repair and installation for Roche assigned product lines. Offer valuable service to laboratory customers in your assigned territory. Provide routine technical support, on-site service, repair, and installation of Roche products. Serve as a customer contact for technical and service-related issues and perform preventative maintenance. Diagnose and resolve mechanical, hardware, software, and system failures. Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction. This field-based role requires up to 50% travel. This person will support Detroit, MI and surrounding areas. Who you are You hold a High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field. Preferred Requirements Basic knowledge of electronics, electro-mechanical systems and information technology Knowledge of basic chemistry Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation Ability to develop in-depth technically related trouble shooting skills Good written/verbal communication, organization and prioritization skills Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships Relocation benefits are not available for this position. The expected salary range for this position based on the primary location of Detroit, MI​ is 55,900.00 - 103,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits Are you ready to apply? Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.