Trainer II

Job description

Job Title: Trainer II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Qualifications:- Experience – 3 yearsEnglish Assessment – C1 (Written) & High B2(verbal)Education – GraduateCOMO Experience – App review (minimum 1 year managing team working in COMO-App review environment). Role and Key Responsibilities: – COMO TrainerTraining Delivery & Facilitation – Ability to deliver engaging, effective classroom and virtual training sessions. Subject Matter Expertise – Deep understanding of products, processes, policies, and operational workflows. Coaching & Development – Providing constructive feedback, coaching, and ongoing support to learners. Communication & Presentation Skills – Strong verbal, written, and presentation abilities to engage diverse audiences. Classroom Management – Creating and maintaining a positive, productive learning environment. Learning Assessment & Evaluation – Measuring knowledge retention, conducting assessments, and evaluating training effectiveness. Curriculum & Content Management – Delivering and supporting training content aligned with business requirements. Stakeholder Collaboration – Working effectively with Operations, Quality, SMEs, and Leadership teams. Adaptability & Continuous Learning – Quickly adopting process, policy, and product changes. Problem Solving & Analytical Thinking – Identifying learning gaps and implementing improvement actions. Top 5 Critical Skills for a COMO TrainerFacilitation & Training Delivery Subject Matter Expertise Coaching & Feedback Communication & Presentation Skills Learning Assessment & Training Effectiveness Educational Qualification: Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Hyderabad - Google Client Site Language Requirements: Time Type: Full time