Customer Support Specialist for the wind industry

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Order Management Lead __ What we believe in: At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are important drivers in our goal to enable everyone to create sustainable solutions. This is our story. Make it your story. Your role and tasks We are looking for a service-minded and structured Customer Support Specialist to support our customers within the wind industry. You will join ABB’s Electrification business and become part of an experienced team focused on delivering skilled customer service and ensuring a smooth order-to-delivery process. In this role, you will be the primary point of contact for selected customers, handling inquiries, coordinating deliveries, and maintaining strong customer relationships. You will work closely with internal stakeholders such as our RDC (Regional Distribution Centers) and ABB factories across the globe to ensure customers receive timely information and high-quality support. Your key tasks will be: Providing information on products, pricing, and commercial agreements Informing customers about delivery times and order status Handling customer inquiries via phone and email Processing and maintaining orders and customer data in SAP and other systems Coordinating with RDC and ABB factories to secure on-time deliveries Handling delivery deviations and keeping customers informed Supporting forecasting activities and reporting processes Qualifications for the role Experience in customer service, order management, sales support, or a logistics-related position Customer-focused service mindset with a genuine interest in creating positive customer experiences Experience working with ERP systems, preferably SAP Solid organizational skills and the ability to prioritize and manage multiple tasks on your own Good coordination and stakeholder management skills across functions and locations An all-around team player who focuses on knowledge sharing, colleague support and team success Professional communication skills in both Danish and English, written and spoken More about us At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences. You can look forward to joining an organization with very good well-being. Collaboration and team spirit are key words for us and a crucial foundation for reaching our shared goals. We prioritize a good working environment highly and continuously invest in the education and development of you and your colleagues. If you want to read more about our continuous work with the working environment and sustainability, you can find more information at: https://global.abb/group/en/sustainability You will be based at our office in Ballerup, alongside your closest colleagues. In addition, we offer the possibility of working from home a few days a week. The position reports to Peter Bomberg. If you have questions about the role, please contact Peter Bomberg at +45 40 15 77 38. Apply for the job online via our simple and easily accessible system, where you can also sign up to receive notifications on other opportunities within ABB. The application deadline is 10.08.2026. We look forward to receiving your application. ABB is a global provider of electrification and automation solutions, enabling a more sustainable future with efficient use of resources. By connecting our knowledge in engineering and digitalization, ABB makes industry more efficient, productive, sustainable and able to improve their performance. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 110,000 employees worldwide. In Denmark, you will have more than 550 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg. Join us. Be part of the team where progress takes place, industries transform, and your work shapes the world. Run What Runs the World. #RunWithAB Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.