Renewals Manager in KSA

Job description

Meet The Team You will join a dynamic team dedicated to driving recurring revenue and ensuring our customers realize the full value of their Cisco investments. We collaborate across sales, customer success, and channel partner teams to simplify the renewal process and secure long-term partnerships. Our culture is built on empathy, innovation, and a shared commitment to delivering unified, customer-facing solutions. Your Impact You will lead the end-to-end renewal process for medium-complexity accounts, balancing commercial strategy with customer business objectives. By leveraging AI-driven insights and structured methodologies, you will identify expansion opportunities and mitigate risks to ensure successful, on-time renewals. You will act as a trusted advisor, coordinating cross-functional teams to provide a seamless transition and a unified experience for our customers. Your responsibilities: • You will coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans, validate customer data, and support a unified renewal strategy. • You will drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk, and supporting ordering readiness across moderately complex deal structures. • You will apply structured methodologies such as MEDDPIC, along with customer and market insights, to guide renewal conversations and reinforce Cisco’s value proposition. • You will use AI tools, automation, and data-driven insights to improve renewal workflows, support forecasting, identify churn risks, and uncover expansion opportunities including cross-sell and upsell. Minimum Qualifications • Bachelor’s degree required, or an equivalent combination of education and directly relevant professional experience of at least 5+ years. • Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales. • Experience leading or coordinating cross-functional commercial motions involving multiple stakeholders such as Sales, Customer Success, partners, and operations teams • Demonstrated ownership of end-to-end renewals or sales, including planning, upsell identification, customer follow-up, and contract closure. • Experience using data, reporting tools, automation platforms, or AI-enabled tools to improve workflow quality, support forecasting, or inform business decisions. Preferred Qualifications • Experience mentoring peers and contributing to the development of team best practices. • Strong consulting skills with a history of influencing stakeholders and decision-makers during complex negotiations. • Demonstrated ability to identify and drive cross-sell and upsell opportunities based on market trends and customer feedback. • Experience in conducting proactive risk assessments and implementing resolution strategies to address competitive or adoption-related threats. • Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities • Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint. • Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma Hours of work: 48 hours per week Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more. Application start and end date: Starting 3rd of July for approx. 4-6 weeks Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.