Sr. Associate, Customer Service
Alcon · Tokyo, Japan
Job description
Oversee and improve overall customer service operations, leading efforts to achieve KPIs and enhance customer satisfaction. Establish an efficient, high-quality order processing system by optimizing workflows, managing the team, and collaborating with relevant departments. Drive the transformation of customer operations by improving the quality and productivity of order processing, while also advancing digitalization and business process innovation. Directly contribute to business impact through team management support and collaboration with Sales, Supply Chain, and global teams. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker
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