Associate Specialist, RPA Platform Engineer, I&PE

Job description

Job Description Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: R1 – Associate Specialist Platform Engineer, HAI Platforms The Opportunity • Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. • Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. • Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview Join our Platform Engineering team within the Digital Foundation division under the CTO Organization as an Associate Specialist Platform Engineer. In this role, you will help design, develop, and maintain the internal platform products and shared services that support critical business applications, including AI, automation, and SaaS-based solutions across our global organization. You will work closely with a team of Software and Systems Engineers who are responsible for the reliability, scalability, and performance of our platform environment. This is a hands-on technical role where you will contribute to monitoring, automation, and operational stability while helping ensure the underlying infrastructure runs smoothly. As part of the Site Reliability Engineering function, you will support the health of platform architecture through observability, incident response, and performance analysis. You will help product teams identify bottlenecks, improve system resilience, recommend and implement enhancements that strengthen the quality and reliability of the services we deliver. Why this role matters Our internal HAI platforms support strategic AI and automation capabilities used across the organization. Reliability, performance, security, and ease of use are critical. As part of this team, you will directly influence how our platform evolves, how incidents are prevented and resolved, and how product teams consume platform capabilities. You will have the opportunity to: Build automation and platform capabilities that have real business impact Improve reliability and observability for AI-enabled services Partner closely with engineering, security, and product teams Contribute to modern engineering practices in a growing platform organization What you will do In this role, you will: Design, build, and maintain monitoring and observability solutions to improve platform reliability and performance. Define and maintain meaningful SLOs, SLAs, and operational health metrics for platform services. Develop automation and tooling using Python, PowerShell, Bash, or similar scripting languages to reduce manual work and improve consistency. Support infrastructure-as-code practices using tools such as Terraform, CloudFormation, or equivalent. Monitor platform capacity and performance trends, identifying risks before they impact service quality. Partner with application and product teams to build reliability into the software lifecycle. Contribute to incident response, root cause analysis, and post-incident improvements. Support existing RPA automations by troubleshooting issues, performing root cause analysis, and driving resolution to ensure uninterrupted process continuity and reliable operations. Work with security and compliance partners to identify and remediate vulnerabilities and support audits or control reviews. Create and maintain clear documentation for systems, procedures, runbooks, and operational standards. Help improve operational maturity through standard practices, automation, and knowledge sharing. What success looks like Within your first 6–12 months, success in this role could look like: Improved visibility into platform health through better dashboards, alerts, and SLO tracking Reduced manual operational tasks through automation Faster detection and resolution of issues Stronger collaboration with product teams on reliability and supportability Better documentation and operational consistency across the platform What you should bring Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. 2+ years of experience in platform engineering, SRE, DevOps, cloud operations, or a related technical role. Hands-on experience with containerized environments such as Kubernetes and Docker. Experience with CI/CD tools and practices such as GitHub Actions, Azure Devops, or similar. Experience with cloud platforms such as AWS or Azure. Practical scripting or programming skills in Python, PowerShell, Bash, or similar. Familiarity with observability tools such as Prometheus, Grafana, Nobl9, or similar monitoring platforms. Understanding of infrastructure-as-code concepts and tools. Strong troubleshooting and analytical skills. Ability to communicate effectively with engineers, security partners, and non-technical stakeholders. A proactive mindset and comfort working in a collaborative, fast-moving environment. Nice to have Experience with automation/RPA tools such as UiPath. Experience supporting AI, data, or platform services in production. Exposure to microservices and distributed systems. Familiarity with security and compliance requirements in enterprise environments. Familiarity with Agile, Scrum, or Kanban delivery methods. What we value We are looking for engineers who: Take ownership and solve problems end to end Improve systems through automation and thoughtful design Communicate clearly and collaborate well across teams Care about reliability, security, and operational excellence Are curious, adaptable, and motivated to keep learning Why join us Be part of a team that’s building the digital backbone for a global enterprise — and helping shape what’s next. This is a place where engineers solve real problems, automate the repetitive, improve what matters, and keep critical platforms running smoothly at scale. You’ll work alongside talented engineers who value ownership, curiosity, and continuous improvement. From cloud and observability to automation and AI-enabled capabilities, you’ll have the chance to work on modern technology challenges that make a real impact across the business. If you’re looking for a role where you can grow your skills, work with purpose, and help build reliable systems that power innovation, this is the place to do it. Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we ha