Senior Manager, Global Partner Experience

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Reporting to the VP, Global Partner Programs, the Senior Manager of Global Partner Experience is responsible for helping shape and continuously improve the end-to-end partner lifecycle in alignment with the Partner Network Program. This role ensures the program is not only well-designed, but experience-led, enablement-driven, and operationally scalable—so partners can effectively onboard, build capability, grow pipeline, and deliver customer outcomes. Operating at the intersection of Partner Programs, Enablement, and Partner Operations, this role connects program design to real-world partner execution—ensuring that program requirements, benefits, tools, and enablement come together as a cohesive and high-impact partner experience. Key Responsibilities Partner Network Program Experience Support Translate the Partner Network Program framework (tiers/badges, requirements, benefits, incentives) into a clear, actionable, and intuitive partner journey in partnership with program leadership. Ensure program elements are easily understood, accessible, and consumable through the right combination of tools, guidance, and enablement. Identify gaps between program design and partner adoption/execution, and recommend improvements to increase program effectiveness and participation. End-to-End Partner Lifecycle Management Support and improve the partner journey across onboarding, enablement, co-sell/resell, delivery, and growth—all aligned to program milestones and progression criteria. Ensure each stage of the lifecycle reinforces program objectives (e.g., capability development, pipeline growth, customer success). Partner with Partner Operations to help ensure lifecycle processes are scalable, measurable, and globally consistent. Enablement Strategy & Program Alignment (Core Focus) Act as a key bridge between the Partner Network Program and Enablement, ensuring program requirements are supported by the right training, certifications, and assets. Partner with Enablement teams to align enablement strategies to program milestones & benefits, solution priorities, and partner roles. Ensure partners have clear guidance on “how to achieve program status and how to win within the program.” Identify capability gaps that may limit program progression and coordinate targeted enablement recommendations to address them. Partner Feedback & Program Evolution Gather and synthesize partner feedback on program requirements, benefits, enablement, and tools. Identify, prioritize, and coordinate resolution of technical gaps, enablement deficiencies, and operational friction points impacting program adoption. Partner with Partner Programs leads to continuously improve the program and enhance partner experience, clarity, and business impact. Tools, Systems & Program Experience Integration Work with Partner Operations and IT to ensure partner systems (e.g., portals, dashboards, CRM workflows) align to and reinforce the Partner Network Program structure. Ensure partners can easily track progress against program requirements, access benefits, and engage with enablement resources. Support alignment between systems, processes, and enablement content to deliver a unified program experience. Quality, Standards & Best Practices Support best practices that help partners consistently meet program standards for capability, sales execution, and delivery quality. Help define what “good” looks like in terms of partner performance within each program level. Partner with Sales, Services, Customer Success, and Enablement to ensure program participation translates into high-quality customer outcomes. Cross-Functional Collaboration & Influence Serve as a connector across Partner Programs, Enablement, Partner Operations, Sales, Marketing, and Product. Coordinate initiatives that improve both ease of doing business and program effectiveness. Provide data-driven insights linking program participation, enablement adoption, and partner performance to inform program improvements and leadership decisions. Qualifications 5+ years of experience in partner programs, channel strategy, partner enablement, partner operations, or partner experience. Strong experience working within or defining partner programs & partner journey mapping. Proven ability to connect program design to execution through enablement, tools, and process improvements. Experience collaborating closely with Enablement and Partner Operations teams. Strong understanding of partner ecosystems (resellers, GSIs, ISVs) and lifecycle management. Analytical mindset with the ability to translate data and feedback into program improvements. Key Competencies Deep belief that programs only deliver value when partners can easily operationalize them Strong advocate for enablement as a driver of program success Highly collaborative across programs, enablement, and operations Strategic thinker with strong operational and execution rigor Passion for simplifying complexity and improving partner experience Strong organizational and project management skills Clear communicator with attention to detail Proactive, self-starter mindset. Success Metrics Partner Network Program participation, progression, and retention Partner readiness and capability aligned to program requirements Enablement adoption and effectiveness Partner productivity (pipeline contribution, time-to-first-deal) Reduction in partner friction and increased ease of doing business Partner satisfaction (NPS/CSAT) PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $140,000 - $160,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or admini