Post-Market Software Reliability Engineering Manager - CRM

Job description

We anticipate the application window for this opening will close on - 20 Jul 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifePost-Market Software Reliability Engineering Manager Careers that Change Lives In this exciting role as a Post-market Software Reliability Engineering Manager, you will have responsibility for leading the organization's post-market quality processes to ensure product safety, regulatory compliance, and customer satisfaction. This role oversees post-market surveillance, field action/recall support, and quality system effectiveness while driving continuous improvement across global operations. The position partners closely with internal business partners (Platform teams), Regulatory Affairs, R&D, Manufacturing, Clinical, and Commercial organizations to identify and mitigate product quality risks throughout the product lifecycle. This position provides software reliability engineering leadership for R&D. The candidate will be a key leader and player in cross-functional teams and serve as a focal point and technical representative for reliability, safety, and quality functions. As part of R&D project teams, the Post-market Software Reliability Engineering Manager will lead a team of post-market software reliability engineers. This team will work with multidisciplinary teams and provide leadership for Design for Reliability (DfR), guidance on technical quality issues, engagement in design and risk reviews, and contribute to development activities. The Cardiac and Vascular Group brings all our cardiac and vascular businesses together into one cross-functional, collaborative operating unit to employ the full breadth of our talent, technologies, products, services, and solutions to address the needs of customers and patients across the globe. CARDIAC RHYTHM AND HEART FAILURE offers devices and therapies to treat abnormal heart rhythms, as well as cardiac diagnostic and monitoring solutions. This position is in Mounds View, MN. within the Cardiac Rhythm Management (CRM) unit. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We are working on-site 4 days per week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This role will require less than 10% of travel to enhance collaboration and ensure successful completion of projects. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Day in Life: The Functional Manager is accountable for day-to-day software quality management quarterly objectives and overall engagement of the organization. This includes responsibility for building and maintaining a team that consistently delivers embedded software functional excellence. The Functional Manager is ultimately accountable for their team’s performance and execution. In general, the following responsibilities apply for the Post-Market Software Reliability Engineering Manager role. This includes, but is not limited to the following: Post-Market Quality Leadership Lead post-market quality strategy and execution across the Patient Care Systems product portfolio. Establish and lead execution for operational objectives OKRs, KPIs, and quality metrics. Provide leadership and oversight for product complaint and trend analysis. Partner with pre-market quality leadership/team to deliver continuous improvement initiatives to enhance product quality and customer experience. Complaint Investigations Oversee root cause investigations and corrective actions. Review complaint trends and escalate emerging risks appropriately. Ensure compliance with global quality standards and plans. Provide guidance on responding to additional questions from regulatory agencies for complaint reports. Post-Market Surveillance Manage post-market surveillance programs, including trend analysis and risk monitoring. Oversee preparation and review of surveillance reports, performance metrics, and health risk assessments. Monitor product performance in the field and identify opportunities for risk reduction. Leadership Focus Lead team in communicating product issues and determining potential next steps. Work with internal teams to ensure field actions or other field communications are executed per plan. Chair or participate in product quality reviews, CAPA boards, decision-making committees. Maintain compliance with global post-market regulatory requirements. Quality System Management Ensure compliance with Quality Management System (QMS) requirements. Support internal audits, external audits, inspections, and regulatory assessments. Drive CAPA effectiveness and process harmonization efforts. Implement policies, procedures, and quality standards. Team Leadership Lead, coach, and develop quality professionals. Manage staffing, performance management, succession planning, and employee development. Foster a culture of quality, compliance, accountability, and continuous improvement. #CRMSoftware #CRMR&D Qualifications- MUST HAVE - MINIMUM REQUIREMENTS: TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME Bachelor’s degree in science, technology, engineering, or math and minimum of 7 years of technical work experience OR advanced degree in science, technology, engineering, or math, with 5 years of technical experience and 5 years of demonstrated managerial experience Nice to Have Certified Reliability Engineer (CRE), Certified Software Quality Engineers (CSQE) or equivalent certification Ability to communicate complex technical investigations to high-level leadership, customers, etc Experience in software fault tolerant design, fault prevention techniques, design for testability methods, software FMEA and FTA Experience with Software Reliability Engineering models including reliability growth models Experience in the design, maintenance, or continuation engineering of released software or software systems, including mobile applications and cloud-based services Experience with automated and/or manual software tests and DevOps processes Experience with Agile or behavior-based development Experience in medical devices or other regulated industry Experience working with IEC 62304, ISO 13485, and ISO 14971 standards Knowledge of Design for Six Sigma (DFSS), Design for Lean Sigma (DFLS), Design for Reliability and Manufacturability (DRM), or other robust design practices Proficient in spreadsheets and project management tools Demonstrated success in project management, with exceptional influence management skills About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilitie