Supply Chain and Operational Effectiveness Lead

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe Opportunity In this highly impactful role for Roche Diagnostics Canada, you are the primary orchestrator of our local "order-to-delivery" lifecycle. You are a strategic enabler charged with shifting our operations to seamless, automated, and customer-centric. You replace systemic manual bottlenecks with AI/ERP automation and translate commercial strategies into flawless, customer-centric supply chain execution through solid partnering with Sales, Marketing, Customer Support, and Finance to drive customer-centric Supply Chain. You challenge the status quo and drive change and innovation to transform the supply chain function into a modernized efficient powerhouse. Additionally you are a servant leader who proactively fosters high-performing culture. You set clear goals and drive accountability. You empower, attract top talent, and guide leaders and teams towards high performance and effectiveness in order to maximize​ operational efficiency and excellence. You will lead (Customer Service & Spare Part & Instrument Logistics, Distribution Center (Warehouse), Transportation and Inventory Control, Planning) through a period change. Your mission is to leverage digital automation and lean methodologies to eliminate manual bottlenecks and deploy technology ensuring medical assays and instruments reach Canadians with "Right First Time" precision. If you are hands-on and a collaborative strategist and innovator who thrives on transforming ambiguity into clarity, we want you to help us build a Supply Chain that isn’t just reliable—it’s a competitive advantage. This is a hybrid role located in our Diagnostics headquarters in Laval, Quebec What you’ll do: Partnering and Modernize the System: Transform the Supply Chain into a strategic partner that enables business growth and meets customer needs. Drive joint decision-making with Finance, IT, and Customer-facing departments regarding operational strategies, budgeting, and capacity optimization, resolving potential trade-offs to prioritize customer outcomes. Supply Chain Design: Partner with global and regional teams to create a cohesive Supply Chain strategy that effectively aligns supply planning and distribution to meet market demands. You will drive operational excellence. Architect a resilient end-to-end process landscape. Replace manual workarounds (e.g., manual spare parts creation, logistics and customer handling exceptions) with standardized, automated workflows. You will play a pivotal role in conceptualizing, creating and driving the Supply Chain digital roadmap in partnership with experts. Including, proactively identifying skill gaps as the organization shifts toward AI and SAP S/4 HANA. Create Efficiency, Accuracy and Speed: Establish clear priorities, accountability, and effective management processes to ensure operational excellence. You uncover root issues derailing effectiveness and leverage your expertise to propose and create impactful solutions. You expertly act as a catalyst and communications conduit between Sales and Marketing departments and Supply Chain to ensure balance in inventory and alignment with market demards. Attain key performance deliverables such as inventory levels, distribution costs, and writeoffs. Lead a High Performing Team :Ensure operational excellence, sustainability and compliance within your area of responsibility. Foster an inclusive culture: You cultivate a resilient, inclusive and collaborative culture that fosters wellbeing. Address workforce capacity gaps, initiate proactive succession strategies and integrate AI to support the organization. Capability Building: Coach the team and foster mindsets of Roche Operating Principles within the team. Develop digital fluencies to enhance and accelerate digital capabilities and encourage process improvement. Performance Management: Continue to strengthen leadership within the departments, focusing on training, inclusion, and business continuity. In partnership with the SHE Officer, foster a safe and healthy work environment, integrating Environmental Health, Safety, and Facilities support with warehouse floor operations. Who you are:Education: Bachelor’s degree in Supply Chain, Engineering, or Business. Experience: 7+ years of Supply Chain leadership; preferably within a regulated MedTech, Pharma, or Life Sciences environment. Leadership: Prior experience leading people leaders Leadership: Demonstrated experience in leading and navigating complex environments, ambiguity and change by inspiring a shared purpose while remaining flexible and supportive of team growth. (Visionary, Architect, Catalyst, Coach - VACC Leadership). Strong systems‑thinking mindset, balancing short‑term operational needs with long‑term growth objectives. Excellent ability to influence and collaborate with experienced employees, customer facing functions, suppliers, financial partners, project managers, and executive leadership Technical Expertise: Experience with Tier 1 ERPs (SAP/ SAP S/4 HANA preferred). Proficiency in data analytics tools (Power BI, Tableau) and a track record of implementing automation/AI solutions In this position, you will be servicing customers across Canada; therefore, proficient levels of English and French are required. Preferred: MBA or Master’s in Logistics is a significant asset Certifications: APICS (CPIM/CSCP) and Lean Six Sigma Green or Black Belt are preferred assets Relocation benefits are not available for this position Responsable de la chaîne d’approvisionnement et de l’efficacité opérationnelle L’offre Dans le cadre de ce rôle très important pour Roche Diagnostics Canada, vous êtes le principal orchestrateur de notre cycle local « de la commande à la livraison ». Vous êtes un facilitateur stratégique chargé de faire évoluer nos opérations vers une approche transparente, automatisée et centrée sur le client. Vous remplacez les goulets d’étranglement manuels systémiques par l’automatisation avec l’IA/ERP et traduisez les stratégies commerciales en une exécution de la chaîne d’approvisionnement irréprochable et centrée sur le client grâce à un solide partenariat avec les ventes, le marketing, l’assistance client et les finances pour stimuler une chaîne d’approvisionnement centrée sur le client. Vous remettez en question le statu quo et stimulez le changement et l’innovation pour transformer la fonction de la chaîne d’approvisionnement en une centrale efficace et modernisée. De plus, vous êtes un leader-serviteur qui favorise de manière proactive une culture hautement performante. Vous fixez des objectifs clairs et favorisez la responsabilisation. Vous responsabilisez, attirez les meilleurs talents et guidez les leaders et les équipes vers des performances et une efficacité élevées afin de maximiser​ l’efficacité et l’excellence opérationnelles. Vous dirigerez (service client et logistique des pièces de rechange et des instruments, centre de distribution (entrepôt), transport et contrôle de l’inventaire, planification de la demande) pendant une période de changement. Votre mission est de tirer parti de l’automatisation numérique et des méthodologies allégées pour éliminer les goulots d’étranglement manuels et déployer une technologie garantissant que les tests et les instruments médicaux parviennent aux Canadiens avec une précision « du premier coup ». Si vous êtes un stratège et un innovateur qui travaille dans la collaboration et qui s’efforce de transformer l’ambiguïté en clarté, nous voulons que vous n