Outbound Planner

Job description

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We are looking for a motivated and dedicated individual to join our team as our Outbound Planner. The role will report into the Order Desk Manager, and the role will be based from our offices in Spartan, Kempton Park. Purpose of the role: Responsible for the management of the customer order flow and the interface with Sales Areas Responsible for the processing of Capital Sales and After Market Screening Solutions orders, Internal Workflow and the interface with Sales Areas. The job responsibilities: ​ Order Processing Daily Quoting of RFQ’s Daily Processing of all sales area purchase orders Daily Releasing of customer orders Daily processing of Purchase Requisitions for Buy-out Items Daily Processing of Job files for Aftermarket Manufactured Items Reporting item code related issues o the Inventory Team Execute the cancellation of orders based on customer requests Working with Inventory, Purchasing, Warehouse and Freight teams to source, arrange and despatch items Resolve order issues like incorrect address, shipping instructions, Incoterms Backorder Management Resolve any allocation problems daily, specifically orders in Manufacturing, Production and Warehouse. Daily review and resolution of outstanding orders in Manufacturing, Production, Warehouse and Invoicing. Daily reviewing and expediting of Unit Down Orders and Urgently Requested Orders. Weekly review of Incomplete orders in the warehouse and follow up with the responsible department for completion. Weekly communication to Sales Areas on progress of all open orders. Processing of Returns and Initiating requests for credits. EHS Responsibilities Comply with SRP SHEQ management system Live the Sandvik EHS Culture. Drive safety awareness and performance to achieve SRP EHS compliance standards and Key Performance Indicators Qualifications & Experience Requirements Grade 12 Diploma / Degree in Logistics or Supply Chain Management or related field 2 to 4 years’ experience in Customer Service in a Warehousing /Distribution /Supply Chain environment. Other Requirements & Competencies Experience in managing internal and/or external customer accounts Proven ability to work efficiently within a Supply Chain environment and complete duties in an autonomous manner Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders Commitment to excellence and timeliness in internal client service Positive attitude and willingness to learn Strong focus on business and process execution/improvement. Good working knowledge of International Trade and Freight processes Prior Syspro working experience is beneficial. Proficient in Microsoft office Excel Exposure to Environmental Health and Safety systems Excellent written and oral communication skills Able to adapt to change Lateral thinker & Problem Solver ​ What is in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better. Application Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 22 July 2026. Read more about Sandvik Group and apply at home.sandvik/career, About us: Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.