Associate Intercompany Export Specialist

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeDo you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? Apply now! This and more are offered in our Export, Intercompany & Specialized Services department. We are currently looking for a full-time customer-focused, proactive and accurate Associate Intercompany Export Specialist, we ensure excellent quality, swift delivery and ultimately our patients' safety and health! Responsibilities may include the following and other duties may be assigned: The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy. You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way. You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems. You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers. You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint. You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues. You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows. Required knowledge and experience: HBO work & thinking level 2+ years’ experience in export-related customer care/service, order management or logistics Fluent in English language in word and writing Customer focus and can-do mindset Excellent communication skills (verbal and written) Computer literacy (MS-Office and ERP systems) Strong sense of responsibility and high flexibility Able to prioritize in a constantly changing environment and to deal with stress Pro-Active role in communicating with all parties involved in regional processes, and identify needs Analytical, problem solving and decision-making skills Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like MOS, CAP and Lean Sigma We would prefer if you had experience with Emerging Markets and/or Intercompany and was proficient in using Excel and PowerPoint. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 42,640.00 EUR - 63,960.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).