Senior Governance and Compliance Analyst

Job description

Senior Governance and Compliance Analyst Location: Manchester, UK / Yardley, PA, USA, (Hybrid) About Inizio Inizio is a global partner to health and life sciences organisations, delivering specialist expertise across the product and patient journey. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support business performance worldwide. Role Overview Reporting to the Governance and Compliance Lead, we are seeking a Senior Governance and Compliance Analyst within the Order to Cash (OTC) function to support governance, controls and compliance activities across our GFS Order-to-Cash function. You will have a genuine curiosity for AI and the appetite to own and champion the AI agents that are transforming how our OTC function operates, executing control self-assessment testing, preparing audit evidence, monitoring governance performance and supporting oversight of AI-assisted and automated OTC processes. Working closely with OTC process teams, you will contribute to audit readiness, governance reporting, controls monitoring and the effective delivery of the OTC governance framework. Here's what you'll be doing Governance, Controls & Compliance Support maintenance of the OTC controls register across revenue, billing, collections and cash application. Execute Control Self-Assessment (CSA) testing and track remediation actions. Identify and document control gaps and exceptions. Prepare and collate audit evidence packs for internal and external audit. Support audit readiness assessments. Monitor and report OTC quality, KPI and SLA performance metrics. Produce controls dashboards, audit status trackers and risk logs. Maintain OTC process documentation and SOPs Support ad hoc governance and compliance activities as the OTC function evolves. AI Ownership, Curiosity and Continuous Improvement Own AI agents deployed within the OTC function, including agents built by others, ensuring they perform as intended, remain fit for purpose and are continuously improved over time. Lead validation and acceptance testing of AI agents prior to deployment, defining what good looks like, documenting results and ensuring outputs meet accuracy and control standards before go-live. Work with the Governance and Compliance Lead to ensure controls and audit trail requirements are embedded into AI agent design from the outset, not retrofitted after deployment. Monitor AI agents in production, maintaining exception logs, identifying performance issues and escalating anomalies to the Governance and Compliance Lead. Monitor SLA performance and exception reporting for the external AI-powered collections service and the automated cash application bot. Assess the control implications of changes to AI-enabled and automated OTC processes, documenting findings and supporting the Governance and Compliance Lead in go-live decisions. Maintain clear documentation of AI agent scope, behaviour, data flows and control points to support audit readiness and knowledge transfer across the OTC team. Champion AI curiosity across the OTC team, inspiring colleagues to explore how AI tools can improve day-to-day processes, reduce manual effort and surface better insight. Identify and bring forward opportunities where AI agents could drive continuous improvement across OTC processes, translating ideas into well-formed proposals for the Governance and Compliance Lead. What you'll bring Qualifications & Experience Bachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration or a related discipline. Part-qualified or fully qualified ACA, ACCA, CIMA or equivalent beneficial. Demonstrated relevant experience across finance operations with OTC exposure. Experience supporting SOX or equivalent controls testing, audit activity and governance reporting. Demonstrable curiosity about AI and its application in finance operations. Experience within a shared services or GBS environment is essential. Technical & Operational Expertise Working knowledge of OTC cont