Vendor Workforce Administrator

Job description

Work Schedule Standard Office Hours (40/wk) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. The Position Vendor Workforce Administrator - Desktop SEM Key responsibilities include, but are not exclusively: Working in compliance with legislation and IMS (required for all). Manage (onboard / sustain / depart) Thermofisher accounts for certified vendors. Own the process and the documentation. Provide outstanding support in cooperation with HR and IT to the regional service teams in your area of specialization. Provide mentorship on utilizing Thermofisher resources to our Field service partners. Own CAS process in given portfolio. Own Installation Program of the new instruments at customer sites. Report put monthly and quarterly main performance indicators. Cultivate and develop positive working relationships with Field Service Engineers and Global Technical Support (GTS) groups. Requirements: BA degree in Electronics, Mechanics, or related subject area or comparable training Typically requires 2-5 years’ experience with service and/or management in high-tech industry or laboratory All-round technical knowledge and practical skills in multidisciplinary trouble shooting Proven track record as a self-starter who is also highly productive when not supervised Works with demanding customers and understands the importance of customer relations and intimacy Project leader skills International Travel (25% of working time following initial training period) Proficient in English (verbal and in writing) Other language skills are an asset Competencies: Customer Focus Communication Detailed Problem solving Planning / Prioritizing & Goal setting Decisiveness Tolerance of Ambiguity Partnership Energizing others Flexibility Decision making and Problem Solving Gets Results Relationship building Influence & Persuasion At Thermo Fisher Scientific, each one, of our 100,000 outstanding minds, has a unique story to tell. Join us and chip in to our unusual mission—enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.