Sr. Systems Engineer, MEA

Job description

NETGEAR is seeking a technically strong and customer-focused Senior Systems Engineer to support our Professional AV (Pro AV), Enterprise, and IT customers across the Middle East and Africa (MEA). This role combines deep expertise in AV-over-IP and enterprise networking with technical leadership throughout the sales cycle. Based in Dubai, you will act as a trusted advisor to system integrators, consultants, enterprise customers, and channel partners - influencing solution design, supporting high-profile projects, and positioning NETGEAR as the leading networking provider for modern AV and enterprise environments. Key Responsibilities • Partner with Sales, consultants, and channel partners to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts. • Design and architect converged AV/IT network solutions for enterprise, hospitality, government, education, and large venue environments. • Provide technical leadership across Ethernet switching, Wi-Fi, multicast networking, and AV-over-IP deployments. • Work closely with system integrators and consultants to ensure interoperability across AV ecosystems (encoders/decoders, DSPs, control systems, video platforms). • Serve as the technical bridge between customers, partners, and NETGEAR Support, ensuring smooth project delivery and post-sales transition. • Design secure and scalable networks using segmentation, Zero Trust principles, and role-based access for mixed AV/IT environments. • Promote and support cloud-managed networking solutions, including remote monitoring, zero-touch provisioning, and lifecycle management. • Support large-scale and high-profile deployments including smart buildings, hospitality venues, campuses, and live event environments. • Enable the regional partner ecosystem (AV integrators, consultants, distributors, MSPs) through technical training, best practices, and joint engagements. • Represent NETGEAR at regional industry events, trade shows, and partner engagements. • Serve as the voice of the customer, providing feedback to Product Management to influence product development and roadmap priorities. Required Qualifications • 5–8+ years of experience in Systems Engineering, Network Engineering, Pro AV Engineering, or a similar customer-facing technical role. • Proven experience working with system integrators, consultants, and enterprise customers in the MEA region. • Strong troubleshooting skills across wired, wireless, and IP-based media networks. • Ability to communicate effectively with both technical and non-technical stakeholders, including IT teams, AV professionals, consultants, and executive audiences. • Strong presentation and relationship-building skills. • Excellent organisational and project coordination abilities. • Comfortable working in a fast-paced, multicultural, and partner-driven environment. • Fluent in English and Arabic (spoken and written). Technical Expertise • Layer 2/Layer 3 networking - VLANs, routing, link aggregation, and segmentation. • AV-over-IP networking - multicast design and optimisation (IGMP snooping/querier, traffic containment, scalability), QoS for real-time AV and enterprise traffic, and PTP timing fundamentals. • Enterprise Wi-Fi (Wi-Fi 6/6E/7) - RF design, site surveys, and performance optimisation. • Zero Trust security concepts - segmentation, identity-based access, and secure onboarding. • Cloud-managed networking platforms (e.g., NETGEAR Insight or similar). • Network design for high-density, high-bandwidth environments (AV and enterprise workloads combined). • Scalable network architectures (e.g., campus and spine-leaf designs). • Monitoring and troubleshooting using packet capture, RF tools, and network analytics platforms. • Familiarity with REST APIs, automation, or scripting (e.g., Python) is a plus. Preferred Qualifications • Experience with leading AV and enterprise ecosystems (e.g., Crestron, Q-SYS, Extron, Biamp, Riedel, EVS, or similar). • Experience with IP-based monitoring or orchestration platforms (e.g., TAG, Nevion, Evertz, or similar). • Strong experience supporting hospitality, large venues, smart buildings, or government projects. • Exposure to multi-site or WAN-connected environments. • Additional French language skill is a plus. • Industry certifications such as AVIXA CTS/CTS-D/CTS-I, CCNA/CCNP, CWNA, or equivalent. Additional Information • Travel up to 50% across the Middle East and Africa, depending on customer and partner needs. Company Statement/Values: At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as t