Organizational Change Manager - Utilities

Job description

We Are: Talent Reinventors, and we help clients co-create the workforce of the future. How? We make decisions based on insights. We give people the tools and roadmaps to do their best work. We create digital experiences employees love. And we teach companies how to grow great, forward-thinking leaders. Our approach and our people put us at the front of the pack for talent, HR and organizational consulting. We help clients with new skilling, talent strategy, leadership development, employee experience, change management and beyond. Visit us here to find out more about Talent and Organization. You Are: An experienced change leader who understands that work has fundamentally changed. Digital, data, and Generative AI are no longer emerging capabilities – they are part of the everyday fabric of how work gets done, decisions are made, and value is created. You have led complex transformations in environments where people work alongside advanced digital tools, and you know how this shifts roles, skills, ways of working, and expectations of leadership. You bring a clear point of view on how to design and lead change when speed, scale, and continuous adaptation are the norm, and where human judgment, accountability, and trust remain essential. You use data, analytics, and AI-enabled insights to inform decisions and guide action, while applying experience and judgment to interpret what the data cannot. You are comfortable using Generative AI to accelerate analysis, design, and delivery, and you take responsibility for the quality, ethics, and impact of the outcomes. Clients and teammates look to you not just to “manage change,” but to help them operate and lead effectively in human + digital teams. You model how AI is used in the flow of work, coach others to build confidence and capability, and help teams deliver high-impact change in environments of continuous reinvention. The Work: You will help clients reinvent how their organizations operate in an AI-enabled, data-informed world where work is digital by default, change is continuous, and people work alongside advanced tools to deliver outcomes at speed and scale. Key responsibilities include: Support clients through large-scale reinvention efforts, including reimagining work, workforce models, and human-centered experiences in environments shaped by data, automation, and Generative AI Lead and design enterprise change programs, helping clients execute and sustain change in contexts where ways of working, roles, and skills are evolving rapidly alongside advances in technology and AI Partner with clients to define and enable how GenAI is used across the organization, addressing readiness, skills shifts, workforce impacts, and responsible use while reinforcing clear human accountability and governance. Use quantitative and qualitative data, analytics, and AI-enabled insights to assess readiness, track adoption and behavior change, and inform decisions and course correction. Design agile, future-ready change strategies that enable new ways of working, including operating models where humans and digital tools work together seamlessly. Apply human-centered design principles to co-create change solutions and personalized change journeys that can be scaled through digital and AI-enabled approaches Use Generative AI thoughtfully to accelerate change delivery, such as developing, testing, and tailoring engagement content, learning assets, and manager enablement, while remaining accountable for quality, tone, and impact Help clients build lasting, scalable change capabilities so they can continuously adapt as technologies, business models and ways of working evolve. Contribute to Accenture business development through proposals, storytelling, and building trusted client relationships. Ability to travel up to 80%; travel as needed based on client expectations. Here’s What You Need: Minimum 5 years of experience in transformational change management Minimum 3 years experience in Consulting, Advisory, or Project-based environments Minimum of 2 years’ experience working on technology-enabled or digital transformation initiatives (GenAI exposure preferred) Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function. Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience Bonus Points If: You have experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations You have experience working with Customer Information Systems including but not limited to SAP and Oracle You have experience working with Enterprise Asset Management Systems including but not limited to SAP and Maximo You know everything there is to know about how to design, develop and roll out change management processes You have the ability to work across the Talent practice and apply skills beyond change management, including workforce transformation, leadership development, talent strategy, and operating model development You have experience with: Change Analytics, Change Tracking, Design Thinking, Change Capability Development, Agile Change Management You’re familiar with digital change management tools like Cognition You have Applied experience using Generative AI (GenAI) to deliver organizational change work Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maine $80,400 to $216,200 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Virginia $87,400 to $270,300 Washington $100,500 to $270,300 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and s