Scheduler Associate - 6384139

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Role Overview: The Scheduler Associate is responsible for managing the end-to-end process of booking participants into case study sessions. This role ensures seamless alignment between participant availability, site capacity, and proctor staffing to directly support service delivery and operational SLAs. The Scheduler maintains participant databases, conducts eligibility screenings, and handles all session-related communications. The Scheduler Associate will also work with the Scheduler Lead to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation. Key Responsibilities: Participant Management: Maintain and update participant databases, including contact information, eligibility status, and scheduling history. Session Coordination: Schedule participants based on specific study criteria, site constraints, and resource availability. Logistics & Communication: Coordinate logistics with participants regarding location details, required preparation, and compensation while issuing timely confirmations, reminders, and managing cancellations. Operational Alignment: Align scheduled sessions with Proctor availability and escalate any resource conflicts to the Proctor Lead as necessary. Eligibility Screening: Screen potential participants against study-specific inclusion and exclusion criteria and accurately record outcomes. Rapid Response: Provide high-speed scheduling support for priority and ad hoc case study requests. KPI Tracking: Maintain precise records of scheduled and completed sessions to support operational reporting and KPI tracking. Dashboarding: update dashboard based on the requirement per study This role is 100% onsite at our client's office in San Francisco Basic Qualifications: ​ Minimum 1 year of work experience ​Systems Expertise: Proficiency in calendar and scheduling systems. Evaluation: Strong capability in participant screening and criteria evaluation. Logistics: Experience in logistics coordination across multiple locations. Data Integrity: Accurate and organized record-keeping skills. Communication: Strong written communication for providing clear participant instructions. Dashboarding: strong capability to update and fix dashboards including executing queries Empathy: Participant-focused communication with a high degree of empathy. Professionalism: Ability to maintain professionalism in sensitive or complex scheduling situations. Adaptability: High responsiveness and the ability to adapt to changing priorities. Organization: Disciplined organizational skills and the ability to multitask. Collaboration: Clear communication with Proctors and Site Leads Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/25/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $21.99 to $31.99 Cleveland $21.99 to $31.99 Colorado $21.99 to $31.99 District of Columbia $21.99 to $31.99 Illinois $21.99 to $31.99 Maine $21.99 to $31.99 Maryland $21.99 to $31.99 Massachusetts $21.99 to $31.99 Minnesota $21.99 to $31.99 New York $21.99 to $31.99 New Jersey $21.99 to $31.99 Virginia $21.99 to $31.99 Washington $21.99 to $31.99 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.