Scheduler Lead - 6384142

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Role Overview: The Scheduler Lead provides critical operational leadership and governance for all scheduling activities supporting case studies. This role is accountable for ensuring accurate, timely, and efficient participant scheduling across all sites and geographies, aligned to volume targets, site capacity, and proctor availability. As a key leader, you will oversee scheduler teams, establish standardized processes, and serve as the primary escalation point for complex challenges, priority requests, and systemic capacity constraints. This role is vital to meeting service levels, maximizing utilization, and enabling the predictable delivery of case study volumes. The Scheduler Lead will also work with the Schedulers to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation. Key Responsibilities: Operational Leadership: Lead and coordinate day-to-day scheduling operations across all case study sites and participant types, including internal, external, and pilot groups. Governance & Standards: Own scheduling governance, standards, and operating procedures to ensure consistent execution across different geographies and teams. Strategic Alignment: Partner with Proctor Leads, Site Leads, and Program Management to align participant scheduling plans with site capacity, proctor staffing, and forecasted demand. Escalation Management: Serve as the primary point of contact for complex scheduling issues, conflicts, high-priority requests, and rapid-turnaround collection needs. Performance Monitoring: Monitor and report on scheduling KPIs, including fill rates, utilization, no-shows, cancellations, and reschedule trends. Continuous Improvement: Drive initiatives to reduce scheduling friction, improve participant experience, and increase overall schedule reliability. Team Development: Ensure scheduler teams are trained, compliant with protocols, and equipped with the tools needed to support evolving study requirements. Cross-Functional Coordination: Collaborate with recruiting, quality, and data teams to address systemic constraints impacting volume delivery or scheduling accuracy. People Management: Provide structured coaching, feedback, and performance input for Scheduler team members in alignment with the staffing model. Growth Planning: Support planning activities for ramp-ups, pilots, and new site launches by defining scheduling assumptions and capacity models. This role is 100% onsite at our client's office in San Francisco Basic Qualifications: Minimum 2 years of work experience Advanced Scheduling: Expertise in capacity planning across multi-site operations. Workforce Alignment: Ability to align demand with operational constraints. Analytics: Proficiency in KPI tracking, reporting, and trend analysis. Process Design: Skilled in process definition, standardization, and governance. System Knowledge: Experience with participant scheduling systems and databases. Operational Leadership: Strong team management and leadership capabilities. Stakeholder Communication: Clear and confident communication with cross-functional stakeholders. Decisive Problem-Solving: Ability to solve problems effectively under time and volume pressure. Strategic Balance: Ability to balance participant experience with operational efficiency. Mentorship: A coaching mindset dedicated to developing scheduler capability. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/25/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $57.91 to $67.91 Cleveland $57.91 to $67.91 Colorado $57.91 to $67.91 District of Columbia $57.91 to $67.91 Illinois $57.91 to $67.91 Maine $57.91 to $67.91 Maryland $57.91 to $67.91 Massachusetts $57.91 to $67.91 Minnesota $57.91 to $67.91 New York $57.91 to $67.91 New Jersey $57.91 to $67.91 Virginia $57.91 to $67.91 Washington $57.91 to $67.91 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All