Case Study Proctor Lead - 6384135

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Role Overview: The Proctor Lead provides operational leadership and oversight of the proctoring function across all geographies. In this role, you will be the primary steward for the proctoring process, ensuring consistent protocol adherence, high-quality session delivery, and the effective utilization of proctor capacity. You will work closely with cross-functional partners—including Schedulers, Site Leads, and Program Management—to meet volume targets, performance KPIs, and critical escalation requirements while driving continuous process improvement. Key Responsibilities: Team Coordination: Lead and coordinate day-to-day activities for all Proctors supporting the case studies. Resource Management: Align staffing levels, shift patterns, and resource assignments with both forecasted and actual collection demand. Operational Readiness: Conduct rigorous readiness checks to ensure proctor teams are fully trained, compliant, and prepared for planned and ad hoc work. Performance Tracking: Monitor and report on key proctor-related KPIs, such as collection completion rates and utilization. Escalation Management: Review issues raised by Proctors and coordinate timely resolution or escalation of operational, technical, or protocol-related problems. Process Improvement: Collaborate with Trainers and Quality teams to embed lessons learned and protocol updates into standard proctor practices. Mentorship & Coaching: Provide structured feedback, coaching, and performance input for Proctors in alignment with the program’s performance management model. Device Troubleshooting and Support: Ensure seamless case study by providing immediate technical and troubleshooting support for all device and facility-related issues. You will maintain operational continuity throughout the session and manage the swift escalation of complex problems to Technical Support as required. This role is 100% onsite at our client's office in San Francisco Basic Qualifications: Minimum 2 years of work experience Protocol Expertise: Deep, technical knowledge of all study protocols. Operations Management: Proficiency in workflow management and staffing coordination. Quality Control: Experience in quality assurance and audit review. Analytical Problem Solving: Expertise in escalation handling and root-cause analysis. Data Literacy: Ability to track and report on operational KPIs. Leadership: Proven ability to coach, motivate teams, and resolve conflicts. Communication: Strong verbal and written communication skills for interfacing with cross-functional leads. Agile Decision-Making: Ability to make sound decisions in fast-moving, high-pressure environments. Talent Development: A passion for mentoring and upskilling new team members. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/25/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location Hourly Salary Range California $57.91 to $67.91 Cleveland $57.91 to $67.91 Colorado $57.91 to $67.91 District of Columbia $57.91 to $67.91 Illinois $57.91 to $67.91 Maine $57.91 to $67.91 Maryland $57.91 to $67.91 Massachusetts $57.91 to $67.91 Minnesota $57.91 to $67.91 New York $57.91 to $67.91 New Jersey $57.91 to $67.91 Virginia $57.91 to $67.91 Washington $57.91 to $67.91 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 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