Delivery Lead – Content Operations

Job description

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space. Within Song, our Content Operations practice helps clients create, manage, and scale high-volume content ecosystems that power digital experiences across channels. From web content and digital asset production to content supply chains, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and delivered at scale. You Are A seasoned consulting and delivery leader with expertise in content production, content operations, and content supply chain transformation. You understand how content gets created at scale—from briefing and planning through production, localization, governance, publishing, and optimization—and know how to bring together people, process, technology, and data to improve outcomes. You are equally comfortable facilitating executive workshops, leading delivery teams, standing up new operating models, and advising clients on the future of Content Operations. You thrive in complex environments that require coordination across client stakeholders, offshore delivery teams, creative production resources, and technology partners. You know how to turn strategic recommendations into practical, scalable delivery models and can help clients navigate emerging capabilities including AI-enabled workflows, automation, and Agentic AI solutions. The Work: Client Advisory & Transformation Serve as a trusted advisor to clients pursuing Content Operations and Content Supply Chain transformation initiatives. Lead discovery sessions, workshops, and operating model assessments to identify opportunities for improvement and scale. Help clients define future-state content operating models, governance structures, workflows, and delivery approaches. Advise clients on the adoption of modern content production capabilities, automation strategies, and AI-enabled content operations. Partner with clients to align people, process, technology, and data across their content ecosystem. Delivery Leadership Lead end-to-end delivery of Content Operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met. Oversee multi-disciplinary delivery teams operating across onshore, nearshore, and offshore locations. Establish and manage governance frameworks, delivery cadences, performance metrics, and continuous improvement programs. Coordinate daily operations, standups, sprint ceremonies, and stakeholder reviews across distributed teams. Drive issue resolution, risk mitigation, and proactive communication throughout engagement lifecycles. Ensure successful transition from solution design into operational execution. Content Supply Chain & Production Operations Design and optimize content production workflows across planning, creation, review, approval, localization, publishing, and measurement. Support clients in building scalable content supply chain capability and production operating models. Identify opportunities to improve speed, efficiency, governance, and content quality through process redesign and enablement. Guide implementation of content production best practices across web, digital assets, email, social, personalization, and omnichannel experiences. Collaborate with technology teams to integrate content platforms, workflow tools, DAM solutions, CMS platforms, and automation capabilities. AI & Innovation Help clients understand the impact of GenAI and Agentic AI on content operations and content production. Identify opportunities to introduce intelligent automation and AI-enabled workflows. Support development of AI-powered operating models that enhance efficiency while maintaining governance and quality standards. Translate emerging industry trends into practical client solutions and delivery approaches. People Leadership Lead and mentor content operations, project management, and delivery resources across multiple engagements. Foster collaboration between client teams, offshore production teams, and Accenture Song capability groups. Support capability development, knowledge sharing, and continuous improvement initiatives. Actively contribute to practice development, methodologies, assets, and go-to-market offerings. HERE'S WHAT YOU'LL NEED 10+ years of experience delivering large-scale content operations, digital production, marketing operations, or content supply chain programs. 5+ years leading cross-functional client-facing teams in consulting, agency, managed services, or enterprise environments. Proven experience managing distributed delivery teams across onshore, nearshore, and offshore models. Experience leading content production programs involving web content, digital assets, campaign execution, localization, and omnichannel delivery. Strong understanding of content operating models, workflow design, governance, and content lifecycle management. Experience facilitating executive workshops and stakeholder alignment sessions. Demonstrated ability to manage program financials, delivery risks, resource planning, and client relationships. Experience implementing or working with CMS, DAM, workflow, and content operations platforms. Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or similar platforms. A University Degree is required for this position English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. BONUS POINTS IF Experience with Content Supply Chain transformation initiatives. Knowledge of AI-enabled content creation, workflow automation, and Agentic AI solutions. Experience building global content hubs, factory models, or managed services organizations. Experience developing business cases and operating model recommendations for executive stakeholders. Strong consulting background with experience translating strategy into execution. WHAT SUCCESS LOOKS LIKE Clients successfully transform and scale their content operations capabilities. Delivery teams operate efficiently across global production models. Content supply chains become faster, more efficient, and more measurable. AI-enabled workflows drive tangible productivity improvements. Client stakeholders view Accenture Song as a trusted strategic partner for Content Operations transformation. Engagements achieve strong delivery performance, client satisfaction, and commercial outcomes. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect th