Inside Sales Technical Representative

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Warehouse/Internal Logistics Manager At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. This position reports to the Regional Operations Manager and offers an opportunity to contribute to ABB Motion, supporting customers across Central Canada with industry-leading motor solutions. Your role and responsibilities Reporting to the Regional Operations Manager, you will support customers and sales activities by providing technical expertise on industrial electrical motors and delivering an outstanding customer experience. ​ The work model for the role is: hybrid This role is contributing to the ABB Motion, NEMA Division in Milton, Ontario, Canada. You will be mainly accountable for: Providing technical support and product guidance for electrical motor applications to internal and external customers. Managing customer inquiries, quotations, and orders from initial request through shipment. Coordinating with Sales, Operations, Supply Chain, and other stakeholders to resolve customer issues effectively. Supporting account retention and growth by executing established sales processes and proactively following up on opportunities. Preparing quotations, including customized motor solutions, while ensuring accuracy and timely delivery. Building and maintaining strong customer relationships through proactive communication and issue resolution. Monitoring sales activities, forecasts, and key performance indicators while providing insights to management. Driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction Qualifications for the role Post-secondary education in a related field or an equivalent combination of education and experience. Significant experience in inside sales, customer support, or technical sales support, including direct experience with industrial electrical motors. Strong technical knowledge of electrical motors, including familiarity with NEMA and IEC standards. Excellent communication, problem-solving, and relationship-building skills with a customer-focused mindset. Experience with SAP and logistics processes is considered an asset More about us ABB is a technology leader in electrification and automation, helping industries become more productive, efficient, and sustainable. We value people from different backgrounds and foster an inclusive environment where everyone can grow and contribute to meaningful work. Ready for your next challenge? Take the next step in your ABB journey and apply today. Employment Equity & Inclusion Statement (Canada) ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including: • Women • Indigenous Peoples • Members of visible minorities • Persons with disabilities ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.