Head of Site Operations, Hospitality & Real Estate SZ

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionJob Summary: The Head of Site Operations, Hospitality & Real Estate is responsible for the strategic management of the site's non-technical infrastructure and "Soft Services." This role oversees Real Estate management, GMP Cleaning Services, Canteen/Catering, Waste Management, and general site services. The position ensures a high-quality, compliant, and sustainable working environment for all employees while managing a significant number of outsourced service partners (100+ external staff). This role is critical in maintaining the site's hygiene standards (GMP requirement) and driving sustainability goals through effective waste management. Main Tasks & Responsibilities:Real Estate & Space Management: Manage site layout and space utilization; plan and execute office renovation or reorganization projects. Maintain lease agreements and ensure compliance with real estate regulations. GMP Service & Hygiene Management: Oversee Plant Service Cleaning to ensure production and lab areas meet strict cleanliness classifications (ISO/GMP standards). Manage GMP garment services and Pest Control programs. Employee Services (Hospitality): Manage the Canteen and Catering services, ensuring food safety, quality, and variety for employees. Oversee other site amenities such as shuttle buses, green maintenance, and reception services. Waste Management & Environmental Strategy: Manage the collection, storage, and disposal of all site waste in compliance with local laws. Lead initiatives such as zero-waste-to-landfill to reduce the site's environmental footprint. Vendor Partnership & Contract Management: Act as the primary contract owner for large Integrated Facility Management (IFM) providers. Foster a "One Team" culture aligned with Roche values and safety standards. Financial Scope & Budgeting: Manage a significant OPEX budget for outsourced services and utilities. Continuously optimize service contracts to ensure value for money without compromising quality. EHS Support: Collaborate with the SHE team to ensure all service providers adhere to safety protocols and site-specific safety regulations. Digitalization & Innovation: Implement digital tools for facility booking, service requests, and visitor management to drive operational efficiency. Qualification & Experience: Bachelor’s degree in Business Administration, Hospitality Management, Facility Management, or related field. Requirements of China Medical Device GMP article 8 and IVD section 2.1.1. 8+ years of experience in Facility Management or Site Operations, preferably in a manufacturing (GMP) environment. Proven experience in managing large integrated facility management (IFM) contracts. Specialist knowledge of GMP cleaning requirements and environmental waste regulations. Strong negotiation and SLA definition skills. Fluency in English and Mandarin (written and spoken). Leadership Competencies:"Leadership competencies at proficient level, in line with corporate framework." Remarks:SHE Responsibility please refer to RDSZ SHE handbook Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.