Technical Account Manager, PayFac-as-a-Service (PFaaS)

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Account Manager, PayFac-as-a-Service (PFaaS) What does a successful Technical Account Manager do at Fiserv? The Technical Account Manager (TAM) will support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including ISVs, ISOs, and other partner-led distribution models. This role is responsible for supporting initial onboarding and integration, as well as ongoing post-production support and escalation management. The TAM will serve as a technical and operational subject matter expert, partnering with clients during onboarding, guiding integration development, and acting as a Level 2 and Level 3 escalation point following go-live. This role bridges Implementation, Product, Risk, and Support teams to ensure successful onboarding, integration stability, and long-term scalability of PFaaS partnerships. Partner Onboarding & Implementation Support Support onboarding of new PFaaS partners (ISVs, ISOs, and aggregators), partner with Implementation teams, validate configurations, guide development, and assist with onboarding risk resolution. L2 / L3 Escalation & Post-Go-Live Support Act as escalation point, lead root cause analysis across integrations, onboarding, and processing issues, and manage resolution across internal teams. Integration & Platform Subject Matter Expertise Serve as SME for PFaaS integrations, support API troubleshooting, onboarding workflows, and validate integration quality. Partner Enablement Support ISVs/ISOs as L1 support, create documentation, and reduce repeat escalations through enablement. Cross-Functional Coordination Collaborate with Implementation, Product, Engineering, Risk, and Compliance teams to resolve issues and ensure ownership clarity. Continuous Improvement Identify systemic issues and improve onboarding, documentation, and support frameworks. Partner Relationship Management Act as primary technical contact, manage expectations, and communicate effectively. What You Need to Have: 5+ years experience in Payments or FinTech Experience with API integrations and troubleshooting Strong analytical and communication skills Proven ability to manage multiple priorities Strong sense of accountability and follow-through. Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff. Ability to speak to a technical and non-technical audience. Experience with ISV, ISO, or aggregator models (PayFac and Marketplace clients) Knowledge of onboarding, settlement, and payment flows Familiarity with REST APIs, JIRA, Confluence Bachelor’s degree or equivalent What is Nice to Have: Knowledge of Fiserv Systems and platforms 5+ years of account management experience with enterprise level clients Prior experience with Confluence/JIRA/Clarity Project management/SCRUM certification(s) Visa Sponsorship You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.