Key Account Manager (KAM) / Gestionnaire des comptes clés - Alberta

Job description

Posting closing date: July 28, 2026 Date de fin d’affichage : le 28 juillet 2026 Status: Regular, Full Time Statut : Régulier, temps plein Location/Lieu : Alberta (Français ci-dessous) Key Account Manager (KAM) – Global Hospital & Biosimilar Own Global Hospital & Biosimilar territory strategy to drive access and deliver portfolio growth through strategic stakeholder engagement. Role Purpose: Responsible for driving the sales growth and access within hospital and institutional accounts by influencing treatment decisions, formularies and protocols. The incumbent is accountable for achieving or surpassing sales results aligned with the marketing strategies within their defined territory and respective region. This will be done by delivering value to providers while improving patient outcomes and access pathways. Core Responsibilities: Delivering targeted and customer-focused calls live or virtually on Chief Institutional Pharmacists, key stakeholders in Health Authorities and Group Purchasing Organizations (GBO), multidisciplinary teams, while developing and maintaining long-term relationships To develop a solid network of contacts within the hospital setting Collaborate with cross functional (Specialty Health & Science Representative (SHSR), Medical, Access, PSP, Marketing) team members at the field and regional level to build and execute an integrated business plan that supports the strategy and objectives of the Global Hospital & Biosimilar business To build advocacy in speakers and local key opinion leaders Prioritize high-impact accounts using data and insights Execute a structured call plan with clear objectives and follow through Uncover and translate market insights into actionable account strategies To contribute to the positioning of promoted products on hospital formulary listings and treatment protocols Support continuity of care across hospital and community settings Provide regular reports on progression of activities and performance Attending congresses including coordinating and executing educational programs To participate in all corporate and team meetings Demonstrating Pfizer Values and Leadership Behaviors including adherence to Pfizer policies and procedures as well as the IMC code and guidelines. Identifying and handling adverse event and product complaint reports as per Corporate and Regulatory standard procedure, including Your Reporting Responsibilities (YRR) training. The ideal candidate must demonstrate high proficiency in the following competencies: Territory and Hospital Navigation - This is the ability of the IKAM to effectively manage a portfolio of specialized pharmaceutical products and conduct proper account planning according to commercial needs; quickly become familiar with the various clinical pathways established by hospitals to treat patients using our medications; consistently develop an accessible, broad, and deep network of contacts; identify key decision-makers, enablers, and potential advocates for our promoted products; and quickly become familiar with each hospital’s unique ecosystem. Commercial Agility - This is the ability of the IKAM to possess a good understanding of specialized pharmaceutical product manufacturing, the Canadian supply chain, and the various forces leading to product shortages; grasp the B2B business environment, understand the main financial drivers in hospitals and KPIs related to customer roles, and convert clinical features into commercial benefits; understand the rationale behind our pricing structure and convey confidence when communicating our hospital prices, when necessary; and negotiate agreements based on overall value while understanding the fundamentals of contractual language. Value Creation - This is the ability of the IKAM to demonstrate a consultative mindset with customers; To deliver overall value to key accounts while developing productive partnerships; To conduct presentations in front of customers that are compliant to our code of conduct and impactful; To manage ongoing field projects with focus and within the set timeframes; To quickly become familiar with the overall operational dynamic of the provincial healthcare system. Clinical Agility - This is the ability of the IKAM to possess the basic knowledge of the therapeutic fields of our promoted products along with their respective clinical profiles, including indications and dosage regimens; To seek and entertain regular interactions with customers that are value-based; To quickly become familiar with the competitive environment. The ideal candidate possesses the following qualifications: Possesses a university degree(s) in an appropriate discipline (Science / Business Administration) with successful pharmaceutical sales experience and a minimum of 5 years in the pharmaceutical industry Key account management experience will be an asset Experience and confidence in communicating at a professional level in the hospital environment, including coaching and developing speakers Demonstrated ability to work effectively both independently & in a team environment, as well as with medical opinion leaders and multidisciplinary teams Solutions-oriented with a constructive approach to overcome challenges Excellent communication, project management, organizational and negotiation skills Willingness to travel to support the brand/territory requirements and spend some evenings and weekends away to participate in scientific programs and congress Living in territory is required Must have a valid driver’s license Bilingualism (French and English): An advanced level of English, both spoken and written, is required to enable the individual to collaborate effectively with colleagues and partners located elsewhere in Canada and internationally daily as part of their responsibilities. The annual base salary for this position ranges from $107,925.00 to $179,875.00 CAD. The salary range provided applies to Canada only and does not apply to any other locations outside of Canada. _________________ Gestionnaire des comptes clés– Hôpital mondial et biosimilaires Prendre en charge la stratégie du territoire Hôpital mondial et biosimilaires afin de favoriser l’accès et d’assurer la croissance du portefeuille grâce à un engagement stratégique auprès des parties prenantes. Objectif du poste: Responsable de stimuler la croissance des ventes et l’accès au sein des comptes hospitaliers et institutionnels en influençant les décisions thérapeutiques, les formulaires et les protocoles. Le titulaire du poste est responsable d’atteindre ou de surpasser les résultats de vente conformément aux stratégies marketing dans son territoire défini et sa région respective. Il y parviendra en offrant de la valeur aux fournisseurs de soins tout en améliorant les résultats pour les patients et les voies d’accès. Fonctions principales: Effectuer des visites ciblées et axées sur le client, en personne ou virtuellement, auprès des pharmaciens-chefs institutionnels, des principales parties prenantes des autorités sanitaires et des organisations d’achats groupés (GBO), ainsi que des équipes multidisciplinaires, tout en développant et en maintenant des relations à long terme. Développer un solide réseau de contacts dans le milieu hospitalier. Collaborer avec les membres des équipes interfonctionnelles (représentant spécialisé en santé et sciences [SHSR], Médical, Accès, PSP, Marketing) sur le terrain et au niveau régional afin d’élaborer et d’exécuter un plan d’affaires intégré qui soutient la stratégie et les objectifs de l’activité Hôpital mondial et biosimilaires. Développer l’appui des conférenciers et des leaders d’opinion locaux clés. Prioriser les comptes à fort impact en utilisant les données et les connaissances du marché. Exécuter un plan de visites structuré comportant des objectifs clairs et assurer le suivi. Découvrir et traduire les connaissances du marché en stratégies de comptes concrètes. Contribuer au positionnement des produits pr