Customer Support Operations Specialist

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:Customer Support Operations Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity We have an opportunity for the role of Customer Support Operations Specialist within our Point of Care division based out of Princeton, NJ, and this is an on-site role. Abbott Point of Care empowers smarter, faster decision-making at the point of care with a full range of diagnostic products and services designed to deliver accurate results in minutes, enabling clinicians to improve patient outcomes and streamline care. As the Customer Support Operations Specialist, you’ll have the opportunity to resolve customer inquiries and manage order processing. You will ensure order accuracy and support a consistent customer experience. What You’ll Work On Resolve inbound and outbound customer inquiries related to products, services, and order status. Enter, review, and confirm customer orders, ensuring accuracy and completeness. Investigate and resolve non-routine issues by applying judgment beyond standard procedures. Partner with sales and technical teams to address customer needs and escalate complex issues. Manage order exceptions, including changes, cancellations, and follow-ups to support timely fulfillment. Identify customer needs and recommend appropriate products or service solutions. Maintain accurate documentation of customer interactions, transactions, and resolutions. Deliver timely and effective issue resolution to support a positive customer experience. Required Qualifications Technical diploma or equivalent education. Minimum 1 year of experience in customer support, call center, or order processing. Experience handling customer inquiries via phone and using systems for data entry. Preferred Qualifications Experience managing non-routine or escalated customer inquiries. Experience with CRM or order management systems (e.g., SAP, Salesforce, or similar). Experience supporting order entry, validation, or fulfillment processes. Experience in healthcare, diagnostics, or medical device environments. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers. The base pay for this position is $29.15 – $58.35/hourIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Customer Service DIVISION:APOC Point of Care LOCATION:United States > Princeton : 400 College Road East ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf