Customer Service Representative

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Business Enablement/Support All Job Posting Locations: Kibbutz Shefayim, Center District, Israel Job Description: About Johnson & Johnson MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, and more personalized treatments. In MedTech, we blend heart, science, and ingenuity to profoundly change the trajectory of health for humanity. Learn more at https://www.jnj.com/medtech. We are searching for the best talent for a Customer Service Representative role, to join our team located in Kibbutz Shefayim, Israel. You will be responsible for: Manage customer accounts and deliver timely, high-quality service to external customers and internal stakeholders. Handle customer inquiries, orders, quotations, consignments, billing, credits, returns, and related operational requests accurately and efficiently. Prepare reports, export data, maintain supplier portal activity, and support invoice cancellation and SOX-related reporting processes. Resolve service and operational issues, monitor errors, perform recovery activities, and escalate complex matters when needed. Work in line with established procedures, prioritize tasks effectively, and drive continuous improvement and operational efficiency. Qualifications and Requirements: Customer service experience. Relevant higher education. Strong customer orientation and communication skills. Ability to work independently and as part of a team in a fast-paced, high-volume environment. Good command of English. Proficiency in Microsoft Office applications. High learning agility and ability to follow written work instructions On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopedics at an appropriate time and subject to any necessary consultation processes. Required Skills: Preferred Skills: Business Behavior, Chat Support, Communication, Customer Centricity, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Data Capturing, Inquiry Handling, Issue Escalation, Process Oriented, Service Request Management, Time Management, Training Administration