Field Service Engineer / Electron Microscopy

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Region: Sevilla and Cádiz Discover Impactful Work As a Field Service Engineer at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated Electron Microscopy analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. A Day in the Life: Install, maintain, troubleshoot, and repair advanced Electron Microscopy instrumentation at customer sites. Provide technical support and customer training, perform preventive maintenance, diagnose complex hardware and software issues, document service activities, and collaborate with internal teams to ensure high levels of customer satisfaction and instrument performance. What to expect: Install and commission Electron Microscopy systems at customer sites. Perform preventive maintenance and corrective repairs. Troubleshoot electronic, mechanical, vacuum, and high-voltage systems. Deliver exceptional customer service and technical support. Train customers on proper equipment operation and maintenance. Document service activities and prepare detailed service reports. Collaborate with technical support and engineering teams to resolve complex issues. Travel throughout the assigned territory of Sevilla and Cádiz (50–75%). Keys to Success: Education Advanced Degree with no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments. Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline. Additional relevant certifications are advantageous. Experience Experience installing, troubleshooting, and repairing complex analytical instruments. Experience with ultra-high vacuum systems and high-voltage equipment preferred. Experience documenting service activities and preparing detailed reports. Demonstrated success in achieving high levels of customer satisfaction. Knowledge, Skills, Abilities Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to component level. Excellent customer service and communication skills, both written and verbal. Strong organizational and time management skills. Proficiency with Microsoft Office Suite and service management software. Ability to read and interpret technical documentation and schematics. Valid driver's license and willingness to travel extensively within the assigned territory. Physical ability to lift up to 50 lbs and work in laboratory environments. Proficiency in English; additional language skills are beneficial. Strong problem-solving abilities and the ability to work independently. Ability to respond to customer needs with short notice. Ability to effectively train and support customers on equipment operation. Commitment to safety protocols and quality standards. Competencies Customer focus Technical excellence Problem solving Communication and collaboration Time management and organization Adaptability and flexibility Accountability and integrity Continuous learning Benefits: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin,