Practice Solution Manager

Job description

Practice Solution Manager – Vision Care (Norway) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Together, we go above and beyond to make an impact in the lives of our patients and customers. As a Practice Solution Manager, you will act as a trusted advisor to strategic optical retail accounts in Norway. Your mission will be to optimize the end-to-end customer journey and accelerate contact lens adoption, ultimately driving growth for both our customers and Alcon. Key ResponsibilitiesAct as a trusted advisor to key accounts, identifying growth opportunities across the full customer journey (awareness, conversion, retention, subscription) Analyze store performance and customer flows to identify barriers to contact lens adoption and define actionable improvement plans Drive implementation of customer journey optimization initiatives with store teams, ensuring measurable commercial impact Influence and challenge store managers, Eye Care Professionals (ECPs) and FOH (Front of house) to adopt best practices Deliver tailored training and coaching to improve both clinical confidence and commercial effectiveness Plan and execute high-impact activations linked to clear commercial objectives Success in This Role Looks LikeIncreased contact lens penetration across assigned accounts Improved conversion from eye exam to contact lens fitting Higher retention and repurchase rates Growth in Alcon market share and subscription enrolment Strong relationships with key decision-makers What You’ll BringMinimum 3 years of experience in optical retail or client-facing commercial role Strong analytical mindset and ability to turn insights into action Proven ability to influence stakeholders and drive behavioral change Experience with customer journey optimization or category growth is an advantage Strong commercial mindset and results-driven approach Fluent in Norwegian and English How You Can Thrive at AlconWork in a dynamic, customer-facing role combining strategy and execution Be part of a collaborative and innovative team Access to continuous development and career opportunities Help shape the future of eye care #LI-DNI ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker