Customer Experience Center Coordinator

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical & Design Promotion Manager __ The Customer Experience Center (CXC) Marketing Specialist is the lead contact, ambassador, and project manager for the ABB Electrification CXC center(s). This position will design, implement, and measure the overall strategy and processes for ensuring an outstanding customer experience and return on investment for the Electrification business area (BA). The work model for the role is: Hybrid; Mebane, NC #Li-Hybrid Responsibilities: Build a comprehensive strategy to attract, engage and activate target audiences for CXC visitations. Deliver Electrification branding, messaging and value propositions as presented through the CXC offerings including general product and factory knowledge. Maintain and manage on-line process for inviting, hosting, and tracking of a variety of customers, employees, executives, government officials, media and other CXC visitors. Ensure subject matter experts are on site to support customer visit agenda topics including product experts, manufacturing personnel and customer account managers. Host and coordinate day-of CXC and factory tours for guests. Management and coordination of all meeting and event logistics encompassing activities such as scheduling, catering, transportation, accommodations, meeting space design, AV requirements, security approvals and additional administrative needs (e.g. gifts, name tags, photos, etc). Drive awareness of the CXC offering and capabilities by creating various marketing elements including websites, videos, brochures, social media posts, newsletters, campaigns, virtual tours etc. Oversight and maintenance of the CXC area and displays to ensure proper performance and manage updates, improvements and break/fix activities as needed. Engage product, sales, and marketing teams internally to drive an on-going focus for continued investment for long-term success. Project manager for the design and development of additional CXCs across ABB with an Electrification presence. Manage the CXC budget to plan and demonstrate a positive ROI. Key performance indicators (KPIs) are engagement metrics (visitors, net promoter score (NPS)and digital interactions) and conversion metrics (opportunities /wins, orders growth). Communicate CXC schedule, KPIs and customer feedback to key leadership. Requirements: 5+ years of marketing and/or communications experience. Strong project management skills and attention to detail. Basic understanding of digital marketing including marketing automation platforms and campaign design. Ability to work cross-functionally with marketing, sales, product management and the factory. Confident, can-do attitude to positively present and represent the ABB brand and culture. Firm commitment to the customer and an outstanding customer experience. Candidates must already have work authorization that would permit them to work for ABB in the US What's in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Paid Parental Leave Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.